Protecting aging investors through behavioural insights

This report identifies behaviourally informed techniques dealers and advisers can use to encourage their older clients to provide the necessary information for enhanced investor protection measures.



Let’s talk money- seniors edition

Open, honest conversations about money are one of the keys to building a healthy relationship with your family, across the generations.

With a little preparation, talking about financial matters can help build trust, deepen connections, relieve stress and lead to greater peace of mind.

Yet for many people, these conversations can be difficult. In some families, money is just not something you talk about. The same applies to wills, inheritances, senior living, end-of-life care and many more topics that matter most to seniors.

Let's Talk About Money: Seniors' Edition -- wants to help you change that. There are tips to help parents talk with adult children and tips for adult children to have meaningful money conversations their parents.

The most important thing is to have these conversations early, before there’s a crisis. So let's start talking.



Your trusted contact person and why they matter

The Trusted Contact Person initiative has been adopted across Canada.

It is part of new regulatory measures to support advisors in their efforts to help investors, particularly older investors and vulnerable, protect themselves and their financial interests.

Canadian seniors are increasingly called upon to make complex financial decisions, with higher stakes, later in life than ever before. For many, health, mobility, or cognitive changes that can occur with age, may affect their ability to make these decisions. This can make seniors more susceptible to financial exploitation and fraud. In fact, about half of the victims of investment fraud are over age 55.



Fraud Prevention Toolkits

In 2021, losses reported to the Canadian Anti-Fraud Centre reached an all time high of 379 million with Canadian losses accounting for 275 million of this. Fraud Prevention Month is a campaign held each March to inform and educate the public on protecting yourself from being a victim of fraud. 

This year's theme is impersonation, and focuses on scams where fraudsters will claim to be government official, critical infrastructure companies, and even law enforcement officials. 

This collection of fraud prevention toolkits is available in English and French.

In English:

Show me the fraud

Seniors

Middle Agers

Young Adults

Businesses

En Français:

Montre-moi la fraude

Aînés

Personnes d’âge moyen

Jeunes Adultes

Entreprises



Living your retirement

These resources from the Ontario Securities Commission are oriented towards planning for retirement. Resources include tips on insurance planning, government benefits, RRSP calculator, and more. 

Family violence in Canada: A statistical profile, 2019

Family violence in Canada: A statistical profile is an annual report produced by the Canadian Centre for Justice and Community Safety Statistics at Statistics Canada as part of the Federal Family Violence Initiative. Since 1998, this report has provided data on the nature and extent of family violence in Canada, as well as an analysis of trends over time. The information presented is used extensively to monitor changes that inform policy makers and the public.



Retirement Security and Financial Decision-making: Research Brief

A growing number of retirees are not experiencing the expected gradual reduction in spending after they retire. This report summarizes the findings of a Bureau study into whether people who retired between 1992 and 2014 had the income, savings, and/or non-housing assets to maintain the same level of spending for at least five consecutive years after retiring. The study found that about half of people who retired between 1992 and 2014 had income, savings, and/or non-housing assets to maintain the same spending level for five consecutive years after retiring. In addition, the Bureau found that the ability to maintain the same spending level in the first five years in retirement was associated with large spending cuts in later years. The study helps identify ways to protect retirees from overspending their savings in early retirement.



Financial Life Stages of Older Canadians

This study, commissioned by the Ontario Securities Commission (OSC) and conducted by the Brondesbury Group, provides some insights on the knowledge that older Canadians have about the financial realities of retirement and how they would apply that knowledge earlier in life if they are able to do so. The top financial concerns and main financial risks of older Canadians are identified for each life stage and how they are being managed are discussed.



Low Income Measure: Comparison of Two Data Sources, T1 Family File and 2016 Census of Population

This study looks at the differences in after-tax low income measure (LIM) statistics from two data sources which both use administrative tax data as their principal inputs: the 2016 Census of Population and the T1 Family file (T1FF). It presents a summary of the two data sources and compares after-tax LIM statistics by focussing on unit of analysis, LIM thresholds and the percentage of population below the LIM. The study also explores what factors users may want to consider when choosing one data source over the other.



Gender, Diversity and Inclusion Statistics Hub

Launched by the Centre for Gender, Diversity and Inclusion Statistics (CGDIS), the Gender, Diversity and Inclusion Hub focuses on disaggregated data by gender and other identities to support evidence-based policy development and decision making. 



From Emergency to Opportunity: Building a Resilient Alberta Nonprofit Sector After COVID-19

This report presents an analysis of the impact of COVID-19 on the nonprofit sector drawn from data collected in CCVO's Alberta Nonprofit Survey, data from surveys by the Alberta
Nonprofit Network, Imagine Canada, and partner organizations across the country.

The analysis in this report shows that the effects on the nonprofit sector have been magnified through increased service demand, decreased revenue, and diminished organizational capacity coupled by delays in support and inadequate recognition for the leadership role that the sector is being called upon to play.



Taxpayer Rights in the Digital Age

This paper explores the intersection of digital innovation, digital services, access, and taxpayer rights in the Canadian context, in light of the experiences of vulnerable populations in Canada, from the perspective of the Taxpayers’ Ombudsman. Many aspects of the CRA’s digitalization can further marginalize vulnerable populations but there are also opportunities for digital services to help vulnerable persons in accessing the CRA’s services.

Low Income Retirement Planning

This booklet contains information on retirement planning on a low income. Topics include four things to think about for low income retirement planning, a background paper on maximizing the Guaranteed Income Supplement (GIS), and determining Old Age Security (OAS) and GIS eligibility for people who come to Canada as adults.



Elder Fraud Prevention and Response Networks Development Guide

This guide provides step-by-step materials to help communities form networks to increase their capacity to prevent and respond to elder financial exploitation.

The planning tools, templates and exercises offered in this guide help stakeholders plan a stakeholder retreat and training event, host a retreat, reconvene and establish their network, and expand network capabilities in order to create a new network or to refresh or expand an existing one.



Virtual tax filing: Piloting a new way to file taxes for homebound seniors

WoodGreen Community Services, a large multi-service frontline social service agency in Toronto, provides free tax preparation services year-round to people living on low incomes. WoodGreen was interested in designing a novel solution to address the tax filing needs of homebound seniors who are unable to access WoodGreen’s free in-person tax-preparation services due to physical or mental health challenges. Specifically, WoodGreen wanted to know… How might we provide high-quality professional tax preparation services to all clients whether or not they are onsite? Prosper Canada and a leading commercial tax preparation software company partnered with WoodGreen Community Services in order to answer this design question.



Benefits and credits toolkit



Benefits and credits provide income and financial support for many individuals. This toolkit contains information on common tax credits and benefits, benefits for specific populations, and practitioner resources including case studies and information on identification documentation for accessing benefits.

We are grateful to West Neighbourhood House in Toronto, Ontario for their contribution in the development of the practitioner resources in this toolkit and to Momentum in Calgary, Alberta for their content consultation support.

Worksheet resources in this toolkit are available as fillable PDFs. Please open with Adobe Acrobat Reader for full functionality.

Prosper Canada launched the Benefits wayfinder on January 19, 2022. 

Latest update on April 8, 2022: The toolkit is now available in French.