The impact of COVID-19 on financial capability and asset building services.

The forced transition from in-person to online activities as a result of the COVID-19 pandemic has had a profound impact on how families and communities buy groceries, acquire medical care, and utilize social services. This rapid shift has raised important questions about how to address access and equity. AFN and the University of Wisconsin-Madison Center for Financial Security (CFS) conducted this study to better understand the transition to remote services among financial capability and asset building (FCAB) programs, which includes financial education, counseling, coaching, emergency assistance, benefits navigation, housing supports, workforce development, and other related services. The insights from this study can inform strategies for FCAB services going forward.

This brief reviews recommendations for funders and organizations seeking to learn from the financial capability service delivery models employed in the COVID-19 pandemic, especially related to replication of findings that lead to more equitable delivery practices, improved accessibility of services, and greater financial improvements for clients. Six region-specific briefs complement the national findings - Indiana, Louisiana, North and South Carolina, Oregon, Texas, and Washington.

This brief is generously supported by JPMorgan Chase & Co., MetLife Foundation, and Wells Fargo. 

If you missed the live webinar, watch the recording here.



Your trusted contact person and why they matter

The Trusted Contact Person initiative has been adopted across Canada.

It is part of new regulatory measures to support advisors in their efforts to help investors, particularly older investors and vulnerable, protect themselves and their financial interests.

Canadian seniors are increasingly called upon to make complex financial decisions, with higher stakes, later in life than ever before. For many, health, mobility, or cognitive changes that can occur with age, may affect their ability to make these decisions. This can make seniors more susceptible to financial exploitation and fraud. In fact, about half of the victims of investment fraud are over age 55.

Watch this new video on understanding the importance of appointing a trusted contact person. 



Innovations in Financial Capability: Culturally Responsive & Multigenerational Wealth Building Practices in Asian Pacific Islander (API) Communities

The Innovations in Financial Capability report is a collaborative report by National CAPACD and the Institute of Assets and Social Policy (IASP) at Brandeis University’s Heller School for Social Policy and Management, in partnership with Hawaiian Community Assets (HCA), and the Council for Native Hawaiian Advancement (CNHA). This survey report builds upon the 2017 report Foundations for the Future: Empowerment Economics in the Native Hawaiian Context and features the financial capability work of over 40 of our member organizations and other AAPI serving organizations from across the US. IASP’s research found that AAPI leaders are adopting innovative multigenerational and culturally responsive approaches to financial capability programming, but they want and need more supports for their work.