Resources
Handouts, videos and time stamps
Why care about care? Our economy depends on it
This brief lays out how care impacts economic recovery, family economic security and asset building, equity and justice, and the well-being of children, older adults, and people with disabilities. COVID-19 highlighted the importance of caregivers, as parents have become remote learning facilitators and professional caregivers have become front-line workers. Investing $77.5 billion per year in the care economy would support more than two million new jobs— 22.5 million new jobs over 10 years. And that number does not include return of family caregivers to the workforce, enabled by adequate support. A $77.5 billion annual investment in new jobs translates into $220 billion in new economic activity. Read the brief Watch the webinar View the webinar slides
Weathering the storms: modernizing the U.S. benefits system to support household financial resilience
For most households in America, financial shocks are inevitable. The car will break down. The house will need a repair. A key earner for a household will be laid off. These shocks can be devastating to household finances. And while the COVID-19 pandemic, which we are still recovering from, was a once-in-a-generation economic and health shock for households and our economy, we also know that it is just one example of the uncertainty and volatility of the world we now live in. When public and private benefits—such as unemployment insurance and paid sick leave—are not accessible and not designed or delivered in a timely manner to effectively support families in weathering financial shocks, families suffer. To effectively modernize our benefits system to help people weather financial shocks—both small and large— requires an evidence-based framework focused on what households need to be financially resilient and on opportunities for benefit leaders to address those needs. This paper lays out the framework by:
Sustainable Development Goals: Goal 10, Reduced Inequalities
An infographic from Statistics Canada highlighting the advances made in reaching Goal 10, reducing inequalities, of the sustainable development goals.
Tips to keep your credit card safe
Your credit card can help you make purchases quickly without needing to have cash on hand. Follow these tips by the Ontario Securities Commission to use your credit card safely.
Ottawa should soften bite of benefit clawbacks for low-income families
Canada’s tax system has a punitive impact on lower income families with children hoping to earn more money, according to a new report from the C.D. Howe Institute. In “Softening the Bite: The Impact of Benefit Clawbacks on Low-Income Families and How to Reduce It,” authors Alex Laurin and Nicholas Dahir reveal how benefit reductions serve as hidden tax rates and reduce the effective gain from working to generate additional income. Read full report here.
Connecting families initiative
Daily aspects of Canadians' lives are increasingly touched by digital technology, and access to high-speed Internet has become an essential service and a key driver for improving our economic and social well-being. The Government of Canada originally announced Connecting Families in Budget 2017 to help bridge the digital divide for Canadian families who struggled to afford access to home Internet. Learn more about the next phase of this initiative.
Canada’s Disability Inclusion Action Plan
Canada’s Disability Inclusion Action Plan is a comprehensive, whole-of-government approach to disability inclusion. It embeds disability considerations across our programs while identifying targeted investments in key areas to drive change. It builds on existing programs and measures that have sought to improve the inclusion of persons with disabilities, and establishes new and meaningful actions.
National Indigenous Economic Strategy 2022
This National Indigenous Economic Strategy for Canada is the blueprint to achieve the meaningful engagement and inclusion of Indigenous Peoples in the Canadian economy. It has been initiated and developed by a coalition of national Indigenous organizations and experts in the field of economic development. The Strategy is supported by four Strategic Pathways: People, Lands, Infrastructure, and Finance. Each pathway is further defined by a Vision that describes the desired outcomes for the actions and results of individual Strategic Statements. The Calls to Economic Prosperity recommend specific actions to achieve the outcomes described in the Strategic Statements. This document is not intended as a strategic plan specifically, but rather a strategy that others can incorporate into their own strategic plans.
Resources
Financial education
*Resource is not specific to Indigenous communities
Money Management:
Dollars and Sense Program– AFOA Canada
Financial workshops for youth
Managing your money – Prosper Canada
Worksheets to set and work towards money goals
Financial literacy for Indigenous Peoples – RBC
A two-hour course on financial basics
Financial health & wealth – Native Women’s Association of Canada
Financial literacy information and worksheets
Money Matters for Indigenous Peoples – ABC Literacy
Money Matters workbooks
Money moccasins – Momentum
Workshops for Indigenous peoples on assets, budgets, banking, credit and consumerism.
Money stories– SEED Winnipeg
Customized money management training program for Indigenous youth
Empower U– Esquao Institute for the Advancement of Aboriginal Women
Financial literacy program
The Game Plan – Indigenous Story Studio
Comic book on financial literacy (paid resource)
Financial Education Online*– Credit Counselling Society
Short online courses
Dollars and Sense* – Texas A&M (USA)
Online simulation for Middle and High School Students
Simple budget template* – Prosper Canada
Student budget worksheet* – FCAC
Gift planning worksheet*- Sudbury Community Service Centre
Budget planner* – Government of Canada
Building Native communities – First Nations Development Institute
Financial health & wealth: an initiative by the Native Women’s Association of Canada
Financial capability workbook 1 for Indigenous women (goal setting, mindset and savings)- NWAC
Financial capability workbook 2 for Indigenous women (income, expenses and budgets)- NWAC
Financial capability workbook 3 for Indigenous women (banking and credit)- NWAC
Debt/Credit:
Credit– AFOA Canada
A Money Smarts podcast on how to build and keep credit in good shape
Proper use of credit* – Sudbury Community Service Centre
Tips on how to build good strong credit
Collection Agencies and You*- Sudbury Community Service Centre
Tips on your rights if contacted by a collection agency
Credit report request form* – Sudbury Community Service Centre
Equifax and TransUnion request forms
Credit report sample*– FCAC
Dangers of credit* – Sudbury Community Service Centre
The dangers of the different forms of credit available
Payday loans and you* – Sudbury Community Service Centre
Understanding how pay day loans work
Debt consolidation calculator * – Ontario Securities Commission
Combine multiple debts into one and calculate how soon you could be debt free
The 4 cornerstones of debt reduction strategies & budgeting* – Credit Counselling Society
Retirement:
Low-income retirement planning* Open Policy
A background paper on maximizing GIS
Taxes and benefits
*Resource is not specific to Indigenous communities
**Tax and benefits information changes on a regular basis, we encourage you to check the CRA website for up to date information.
Tax filing:
Roundtable on Income Tax Filing Supports in First Nation communities and Indigenous organizations (presentation) – Prosper Canada & AFOA Canada
Insights on planning free tax clinics in Indigenous communities – Prosper Canada
Podcast: Host a Free Tax Clinic – AFOA Canada
How to host a tax clinic (manual) – AFOA Canada
Tax packages*– CRA
Indigenous income tax issues– CRA
COVID-19 benefits, your return and repayments– CRA
Get free tax help– CRA
Understanding Indigenous Experience with Tax Filing (2022)– CRA
Taxes and benefits for Indigenous Peoples– CRA
Benefits:
Benefits wayfinder*– Prosper Canada
Canada Learning Bond* – MySmartFUTURE, AFOA Canada
Canada Learning Bond*– Government of Canada
Podcast: Tax filing and accessing financial benefits – AFOA Canada
Webinar for Indigenous peoples: Get your benefits and credits – CRA
Canada Dental Benefit – CRA
One-time top-up to the Canada Housing Benefit– CRA
Working from home: Income tax exemption – CRA
Simplified northern residents travel deduction– CRA
Benefits and credits: Information for Indigenous peoples– CRA
Taxes and benefits:
Taxes and benefits for Indigenous peoples – CRA
Let us help you get your benefits! – CRA
Factsheet: Indigenous peoples – CRA (available in 16 languages)
Financial Connect: Indigenous workbook – Bissell Centre, e4c, Institute for the advancement of Aboriginal Women
Relevant reading & viewing
*Resource is not specific to Indigenous communities
Money Smarts -AFOA Canada
podcast series
The shared path- First Nations Financial Wellness– Prosper Canada & AFOA Canada
Financial empowerment: Personal finance for Indigenous and non-Indigenous People – Bettina Schneider
Adaptation of openly licensed textbook Person Finance v 1.0 by Saylor Academy
Report on financial health and wealth from the Native Women’s Association of Canada
Housing in First Nations Communities from the Auditor General of Canada
Access to ID:
Access to Identification for Low-Income Manitobans* – Canadian Centre for Policy Alternatives, MB
Research on what can be done to address challenges around ID
Eyeing the ID: Bio-metric Banking for Saint John* – NB Social Pediatrics and the Saint John Community Loan Fund
Identifies access to identification, as well as stringent identification requirements as the most prevalent barriers to receiving services
Beware of One Time Passcode scams with these tips
While cyber criminals are always looking for ways to trick you into revealing information they can use to access your accounts, we have a few simple tips to avoid getting tricked by “one time passcode” scams that you may encounter while attempting to access your accounts securely.
Cyber security toolkit
There are also simple steps you can take to recognize cyber threats and protect yourself. With a cyber hygiene checklist and tips on how to spot common scams, the CBA’s Cyber Security Toolkit can help you protect against online financial fraud.
Cyber security checklist
Getting cyber safe doesn't have to be complicated. With the right resources and tools, you can stay safe and secure online. Here's a handy checklist for protecting your data online.
Advancing equity: the power and promise of credit building
Credit is an essential ingredient for economic security and mobility. Without a high credit score and affordable, available capital, it is nearly impossible to get by financially, let alone get ahead. Our economic system, and the American Dream it is supposed to feed, is based on the belief that anyone has access to credit and can build economic security, wealth, and intergenerational transfer. This brief will analyze what is not working within our credit system and identify what philanthropy can do to reimagine a system that builds economic security and mobility for everyone, especially people of color and immigrants. An equitable credit system would create pathways to narrow the racial wealth gap instead of continuing to widen it. Solutions include nonprofit organizations and community A webinar is also available and you can view the webinar slides here.
development financial institutions (CDFIs) delivering financial products that are designed for the people who have been most excluded from the credit system, seeding their journey toward economic security, as well as systemic changes to make economic security and mobility more fairly attainable.
Evaluating the impact of income volatility benefits on gig workers
Gig workers account for approximately 25 to 35% of the national workforce. When considering workers earning low to moderate incomes (LMI), these percentages are likely higher. Gig work provides reported advantages including flexibility, supplemental income, and independence. However, it also brings unique financial challenges such as complicated taxes, low and unpredictable wages, and difficulty accessing benefits. Due to these barriers to financial security, gig workers are often unable to build an emergency savings reserve. Commonwealth launched the Financial Benefits Project pre-pilot to further explore the financial needs of gig workers and to outline recommendations for employer benefits that reduce the impact of income volatility. In combination with schedule stability and predictable wages, income volatility benefits have the potential to help workers earning LMI manage from day to day, particularly given the reduction of COVID-19 supports. Across two cohorts, Commonwealth evaluated the impact of three interventions on financial hardships for 138 gig workers enrolled in the project. Participants were eligible for up to $1,000 in funds over a four-month period through weekly stipends, emergency grants, and emergency loans.
Rising adoption of contactless payments and digital wallets: 3 key takeaways
Over the last two years, digital payment solutions, including peer-to-peer apps, digital wallets, and contactless payment solutions, have grown in popularity and adoption. With 125 million American mobile payment users predicted by 2025 Commonwealth sought to understand the potential for these payment apps as a channel to advance inclusive and equitable financial access.
Preparing for financial emergencies
Some emergencies in life can affect you financially. You could get sick, lose your job, or have a costly repair to your car or home. One of the best ways to cope with unexpected financial changes is to have an emergency fund. Ideally, this fund would provide enough money to cover your essential living expenses so you can avoid taking on debt.
Turning aces into assets
Ontario has just become the first province to open its legal gambling market to private internet gaming providers. As of April 4, 2022, Ontarians can play casino-style games online and place bets on sports, including single games, through sites regulated by iGaming Ontario. According to the provincial regulator, the launch of iGaming marks the triumph “of a legal internet gaming market” over “its previous grey market standing.” But as with all forms of gambling, this development has a dark side. It was only a matter of time before Ontario expanded its gambling market—not because of popular demand, but because the provincial government is addicted to gambling money and is eager to seize any opportunity to get more of it, regardless of the costs to the people it is supposed to protect. This report provides the background of gambling in Ontario, outlines the new risks with iGaming and offers four policy options.
How to build financial health in Native communities
American Indian and Alaska Native (AI/AN) peoples have long faced barriers to asset building. More than half of AI/AN populations are un- or underbanked, financial services often don’t operate on reservations, and access to capital is difficult. Native peoples have been excluded from financial wealth accumulation through government asset stripping, industry redlining, and simple neglect, thanks to historic (and ongoing) discrimination, exclusion, and racism baked into government and private-sector policies. Solutions are within reach. Recently, the Financial Security Program, the Oklahoma Native Assets Coalition, Inc (ONAC), and the Center for Native American Youth hosted an event featuring Native leaders representing various geographies, experiences, and tribal affiliations. The group discussed experiences in building assets and Indigenous perspectives on generational financial wealth. Finally, the speakers gave recommendations on how foundations, corporations, non-profits, and others can partner with tribal governments and Native-led nonprofits to build financial wealth in Native communities. ONAC has produced a “List of Eighteen Suggestions to Better Support Native Practitioners Administering Asset Building Programs in their Communities”.
8 ways to prepare financially for retirement
This article from OSC provides 8 tips to help you plan for retirement. Transitioning from working life to retirement takes careful financial planning and decision-making – give yourself plenty of time to prepare. Here are some things you can do ahead of time.
Guidance on digital delivery of financial education
Innovative uses of digital technologies in the delivery of financial education can serve multiple complementary objectives and effectively support the building blocks of financial education. This Guidance was developed to assist policy makers in deciding when to adopt digital delivery, and how to effectively design and implement digital financial education initiatives, by offering non-binding actionable directions. It builds on the work undertaken by the OECD and its International Network on Financial Education, including the G20/OECD-INFE Policy Guidance Note on Digitalisation and Financial Literacy and international comparative analyses on how public authorities design, deliver and evaluate digital financial education initiatives, notably in the context of the COVID-19 pandemic. The report on digital delivery of financial education design and practice builds on over 70 case studies from members of the OECD International Network on Financial Education, contributes to a better understanding of how public authorities worldwide are designing, delivering and evaluating digital financial education initiatives, and prepares forthcoming work on the development of high-level international guidance on the digital delivery of financial education.
Let’s talk money- seniors edition
With a little preparation, talking about financial matters can help build trust, deepen connections, relieve stress and lead to greater peace of mind. Yet for many people, these conversations can be difficult. In some families, money is just not something you talk about. The same applies to wills, inheritances, senior living, end-of-life care and many more topics that matter most to seniors. Let's Talk About Money: Seniors' Edition -- wants to help you change that. There are tips to help parents talk with adult children and tips for adult children to have meaningful money conversations their parents. The most important thing is to have these conversations early, before there’s a crisis. So let's start talking.Open, honest conversations about money are one of the keys to building a healthy relationship with your family, across the generations.
Children’s savings accounts: a core part of the equity agenda
Education after high school, or postsecondary education (PSE), is an important determinant of individuals’ future opportunities, as well as their health and even lifespan. Children’s Savings Accounts (CSAs) are programs that aim to increase access to PSE by building parents’ and children’s educational expectations and a “college-bound identity” starting early in children’s lives. CSAs are a vital part of the equity agenda that remain critically important even as other strategies are put in place to broaden postsecondary access. CSAs programs provide children with savings accounts and financial deposits for the purpose of education after high school or other asset building. CSA program designs, enrollment procedures, and financial incentives vary widely across the U.S. CSAs have been flourishing at the local, city, and state levels over the past two decades. CSAs’ unique value comes down to programs’ financial investment in children coupled with their capacity to bring children and families into frequent contact with information about planning for PSE, savings, and high expectations for the future.
Tools for 2022: Tamarack’s Top 10 Resources Published in 2021
The Tamarack Institute develops and supports collaborative strategies that engage citizens and institutions to solve major community issues across Canada and beyond. Our belief is that when we are effective in strengthening community capacity to engage citizens, lead collaboratively, deepen community and end poverty, our work contributes to the building of peace and a more equitable society. This toolkit contains the top ten resources they published in 2021 including: index of community engagement techniques, the community engagement planning canvas, a guide for community-based COVID recovery, a guide for engaging people with lived and living experience, asset-based community development, a guide for advancing the sustainable development goals in your community and much more.
Resources
Opening and Welcome
Session: Tackling pandemic hardship: The financial impact of COVID-19 on low-income households
Tackling pandemic hardship: The financial impact of COVID-19 on low-income households – YouTube
Download summary and detailed reports: The financial resilience and financial well-being of Canadians with low incomes: insights and analysis to support the financial empowerment sector
Download slide deck: The differential impact of the pandemic on low income families
Booth Chats: Big ideas for a more equitable recovery
Resolve Financial and Credit Counselling
Video Pitch: Booth chat: Jeri Bittorf, Resolve Financial and Credit Counselling Services Coordinator – YouTube
Slide Deck: K3C Credit Counselling (ablefinancialempowerment.org)
Seniors Financial Empowerment Network
Video Pitch: Booth Chat: Sarah Ramsey, City of Edmonton, Community Development Social Worker – YouTube
Seneca College
Video Pitch: Booth Chat: Varinder Gill, Seneca College, Professor & Program Co-ordinator – YouTube
Prosper Canada: Integrating Financial Empowerment into Ontario Works
Video Pitch: Booth Chat: Ana Fremont, Prosper Canada Manager, Program Delivery and Integration – YouTube
Slide Deck: Thunder Bay Financial Empowerment Integration (ablefinancialempowerment.org)
Prosper Canada: Prosperity Gateways – Cities for Financial Empowerment, Toronto Public Library
Video Pitch: Booth Chat: John Stephenson, Manager, Program Delivery and Integration – YouTube
Slide Deck: PowerPoint Presentation (ablefinancialempowerment.org)
Session: Measuring the divide: Has COVID-19 widened economic disparities for Canada’s BIPOC communities
Download slide deck: Income Support During COVID-19and ongoing challenges
Download slide deck: Re thinking income adequacy in the COVID-19 recovery
Session: Financial wellness and healing: Can building financial wellness help Indigenous communities?
Session recording: Financial wellness and healing: Can building financial wellness help Indigenous communities? – YouTube
Download slide deck: Indigenous Financial Literacy: Behaviour Insights from an Indigenous Perspective
Download slide deck: Financial wellness and Indigenous Healing
Session: When money meets race: Addressing systemic racism through financial empowerment
Session: Tous ensemble maintenant : Rétablissement de la santé financière de la population canadienne : l’affaire de tous les secteurs/ All together now: How all sectors have a role to play in rebuilding Canadians’ financial health
Session: When opportunity knocks: Poverty, disability, and Canada’s proposed new disability benefit
Session recording unavailable
Download slide deck: When Opportunity Knocks: Disability without Poverty
Session: The good, the bad and the innovation: The pandemic redesign of tax filing and benefit assistance
Closing remarks from Adam Fair, Vice President, Strategy and Impact, Prosper Canada; Helen Bobiwash
Start at the Beginning; a Person-Centered Design and Evaluation Framework for Policies to Boost Household Cashflow and Beyond
The financial hardships households faced in the midst of the pandemic reveals the scale of the precarity that millions of households were experiencing well before the crisis began. This highlights the urgency of the need to reimagine our system of benefits—both public and private—to effectively and equitably support households to recover from this pandemic and build security for the future. The Aspen Institute Financial Security Program (Aspen FSP)’s Benefits 21 initiative is dedicated to integrating and modernizing the American system of benefits to ensure all households have financial security and can live economically dignified lives.
Ganohonyohk (Giving Thanks): Indigenous Prosperity
The Ganohonyohk/Prosperity Research Project explored how seven Indigenous Friendship Centre communities in Ontario understood the concept of prosperity. The guiding research question of “How do urban Indigenous Friendship Centre communities in Ontario view a prosperous/wealthy life?” was used to gauge the meaning of prosperity through a community driven lens. This strength-based research explores culturally appropriate approaches to urban Indigenous prosperity and considers the role of Friendship Centres in promoting prosperity. It concludes that approaches to Indigenous prosperity need to be context-specific and allow for self-determination in establishing communities’ priorities.
Guaranteed Income Community of Practice resources
The Guaranteed Income Community of Practice (GICP) convenes guaranteed income stakeholders, including policy experts, researchers, community and program leaders, funders, and elected officials to learn and collaborate on guaranteed income pilots, programs and policy. The GICP website includes resources on:
Resources
Webinar (May 19th): Self-care for practitioners - strategies and challenges
Connect and Share (May 27th): Self-care strategies
Webinar (June 9, 2021): Virtual one-on-one client support
Read the slides for the ‘Virtual one-on-one client support’ webinar.
Watch the video recording for ‘Virtual one-on-one client support’
Download the handouts:
Client tool: Information to remember
Tip sheet: Supporting client intake, triage, and referral in virtual financial help services
Financial coaching at a distance: Tips for practitioners
Connect and Share (June 17, 2021): Tax-time debrief
Read the slides for ‘Connect and Share: Tax time debrief’.
View additional resources in Prosper Canada’s Tax filing toolkit.
Workshop (June 21, 2001): Beyond bubble baths - self-care during a pandemic
Workshop slides: Beyond bubble baths – self-care during a pandemic
Handout: Beyond bubble baths – Self-care during a pandemic
Resources shared during session:
Native-land.ca
Indigenous languages list in British Columbia
Self-compassion.org
Tara Brach mindfulness resources
Headspace
Boho beautiful guided meditations
Webinar (June 23, 2021): Diversity and inclusion - A conversation with SEED Winnipeg
Workshop (June 24, 2021): Visualizing client experiences - Using journey maps
San’yas Indigenous Cultural Safety Training
Cultural safety is about fostering a climate where the unique history of Indigenous peoples is recognized and respected in order to provide appropriate care and services in an equitable and safe way, without discrimination. This website includes information about the San’yas: Indigenous Cultural Safety Training Program delivered by the Provincial Health Services Authority of British Columbia.
Communicating on Race and Racial Economic Equity
This document is a compilation of best practices and recommendations from a wide range of resources that Prosperity Now’s Racial Wealth Divide Initiative (RWDI) and Communications teams thought would be helpful for naming, framing, defining and understanding the issue of racial economic equity. Design guidelines on visually depicting diverse communities and definitions of important terms and concepts for understanding the nuance and complexity of racial economic equity, the racial wealth divide and racial wealth equity are provided.
2021 Reports of the Auditor General of Canada to the Parliament of Canada – Report 4 – Canada Child Benefit
A report from Auditor General Karen Hogan concludes that the Canada Revenue Agency (CRA) managed the Canada Child Benefit (CCB) program so that millions of eligible families received accurate and timely payments. The audit also reviewed the one-time additional payment of up to $300 per child issued in May 2020 to help eligible families during the COVID‑19 pandemic. The audit noted areas where the agency could improve the administration of the program by changing how it manages information it uses to assess eligibility to the CCB. For example, better use of information received from other federal organizations would help ensure that the agency is informed when a beneficiary has left the country. This would avoid cases where payments are issued on the basis of outdated information. To enhance the integrity of the program, the agency should request that all applicants provide a valid proof of birth when they apply for the benefit. The audit also raised the concept of female presumption and noted that given the diversity of families in Canada today, this presumption has had an impact on the administration of the Canada Child Benefit program.
The MIX Challenge Toolkit: Tools & Techniques for Challenge-Based Innovation Partnerships & Procurement
The Municipal Innovation Exchange (MIX) project team created this Toolkit to assist municipalities - individual line managers or project owners, or municipal strategic teams (like a Smart Cities Office) - that are contemplating or undertaking a procurement by means of innovation partnership. The Toolkit can help municipal staff decide which projects are a good fit for this approach to procurement. It can help them initiate and manage an innovation partnership. It can also help them assess the whole experience afterwards and determine if and how to apply innovation partnership again.
10: A Guide for a Community-Based COVID-19 Recovery
Our cities and communities are where people live. It is here we see the effects of public policy and it is here where we will address the issues that matter most to Canadians. The choices made today will impact Canada’s recovery from COVID-19. If we want a future where our cities are thriving, we need to work together to achieve a collective community-based response. We are all in this together and it will take all of us in a community to find our way through. If you are a community leader, such as a mayor, an elected official, a business leader, a community activist, or a concerned citizen, this guide was written for you. We created it to be accessible and easy to use, with five sections and links to resources throughout.
Creating Communities Where We Live – A Good Practices Guide
Creating Communities Where We Live - A Good Practices Guide is a locally-driven community-based researched project conducted in Edmonton, Alberta, by e4c and the University of Alberta Community Service-Learning program. The project seeks to add to the knowledge and practice of community care around supporting people to achieve a safe, secure, and affordable housing experience. The 10 good practices in this guide describe structures, roles, and relationships which promote community and wellbeing for tenants who live in affordable housing. The practices are informed, in part, by research into tenant and staff experiences at affordable housing complexes run by four Edmonton housing providers.
Serving Individuals With Disabilities – A Day in the Life of an American Job Center
The Disability and Employment eLearning Task Force in collaboration with the Employment and Training Administration (ETA) released three eLearning Training Modules to help support the professional development needs of the workforce development staff across the United States. The first module provide tools and resources to support front-line American Job Center staff effectively serve customers with disabilities, covering strategies for effective communication and interaction with individuals with disabilities.
Five good ideas for remote client service work
Marco Campana shares his five good ideas for nonprofit organizations to connect deeply with their clients and communities and to start thinking about what their work might look like in the post-pandemic new normal.
Reaching Out: Improving the Canada Revenue Agency’s Community Volunteer Income Tax Program
The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of the Canada Revenue Agency (CRA). The Office of the Taxpayers’ Ombudsman hears first-hand the concerns of individuals, tax practitioners, and community support organizations. The Ombudsman visited with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what they have heard and provides recommendations on how to address the issues raised.
A workplace-based economic response to COVID-19
This brief emerged from a conversation, held in late March 2020, among a number of individuals and organizations who work on issues of household financial security. Employers with financial resources and governments have an opportunity to use the workplace as a significant channel to deliver financial relief as part of the economic response to COVID-19, complementing critical supports governments are providing to individuals and businesses.
Service Design Tools
This website shares tools, tutorials, and resources on service design. The tools will help you prepare for different stages of the service design process, think through who to engage and how, and plan or improve a service. Includes templates for tools such as empathy maps, personas, service blueprints, and more.
A Scan of Municipal Financial Capability Efforts
As the connection between financial capability and social mobility is made evident, both public and private actors are increasingly interrogating the drivers of personal financial health and investing in the innovation of products and services designed to improve the condition of economically vulnerable individuals. This high-level scan of existing U.S. financial capability initiatives and the ways they fit together lends insight into the role that cities and their core institutions can play in promoting residents’ personal economic growth. This study, funded by JPMorgan Chase & Co. and executed by Urbane Development (UD), leverages
primary and secondary research to explore features of the broad range of programs and policy efforts that make up the financial capability landscape of the U.S. This examination focuses particularly on programs deployed by and within municipalities.
Consumer Perspectives on Fintech
This brief raises consumer perspectives on financial technology (fintech), and offers guidance for fintech developers on how to best serve low- to moderate-income clients.
Resources
Handouts, slides, and time-stamps
Read the presentation slides for this webinar:
- Prosper Canada: Webinar introduction / Improving the Benefits Screening Tool
- Bridgeable: Introduction to Service Design
Bridgeable’s handouts for this webinar:
Key takeaways for Service Design
Prosper Canada’s handouts for this webinar:
Benefits Screening Tool Phase 2 report
Pathways to benefits
Client Journey Map for ODSP application
Practitioner Workflows
Time-stamps for the video recording:
3:14 – Agenda and introductions
5:51 – Audience polls
9:19 – All about service design (Speaker: Glenna Harris)
11:00 – Bridgeable: Introduction to service design (Speakers: Bonnie Tang and Minyan Wong)
35:00 – Benefits Screening tool design process (Speaker: Trisha Islam)
50:20 – Q&A
Enterprise Communities Plus: A network of financial capability services in low-income housing developments in New York City
In early 2018, Enterprise Community Partners (Enterprise) began a pilot program, Enterprise Community Plus (EC+), to provide financial capability services to residents in two neighborhoods in New York City. Enterprise is a nonprofit housing developer seeking to create opportunity for low- and moderate-income people through affordable housing in diverse, thriving communities. The pilot program seeks to develop a network of service providers dedicated to supporting the housing developments and introduce rent reporting for credit building and matched savings accounts to residents. Prosperity Now joined the implementation process in May 2018.
In this brief, we provide some initial information on the participants that currently are enrolled in the program and some lessons learned to guide other organizations in their efforts to provide financial capability services into housing programs.
