Questions and answers about filing your taxes

Questions and answers released by the Canada Revenue Agency (CRA) about filing your taxes, including information on:

  • Prior to filing your tax return
    • changing your address
    • getting someone else permission to access your tax information
    • getting free tax help
  • Filing your tax return
    • deadline to file your taxes
    • common mistakes people make on their taxes
    • what is a non-refundable tax credit
  • Digital services available to file your tax return
  • After filing your tax return
    • when you can expect a refund
    • how long you should keep receipts or records
    • what to do if you cannot pay your balance owing



Disability Alliance BC

Disability Alliance BC supports people in British Columbia with disabilities through direct services, community partnerships, advocacy, research and publications.

Their website provides information on disability benefits including the Disability Tax Credit (DTC), CPP Disability, Registered Disability Savings Plans (RDSP) and more.



Reaching Out: Improving the Canada Revenue Agency’s Community Volunteer Income Tax Program

The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of the Canada Revenue Agency (CRA).

The Office of the Taxpayers’ Ombudsman hears first-hand the concerns of individuals, tax practitioners, and community support organizations. The Ombudsman visited with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what they have heard and provides recommendations on how to address the issues raised.



My money in Canada

Are you a newcomer to Canada, or someone who works with newcomers? This online tool will help you explore five money modules to better manage your finances in Canada. Learn about the financial system in Canada, income and expenses, setting goals and saving, credit and credit reports, and filing taxes. 



My money in Canada

This online tool will help you learn about the financial system in Canada and how to manage your money. Explore five money modules on banking, income and expenses, money goals and savings, credit, and taxes. 

Clients can do the modules in the order they appear, or just the ones they want to use. The tool is intended to be used with clients and settlement workers together, but can also be used by the client on their own if they are comfortable. 



Tax filing toolkit


In this toolkit you'll find materials to help you learn about what's involved in tax filing, and some materials to support setting up your own community tax clinic. 

Added on April 13, 2021: Last-minute tax tips

Added on March 1, 2021:
Common tax deductions
Common sources of income and their tax slips
Notice of Assessment - how to read it

Added on February 26, 2021:
2021 Tax benefits resources - Canada Revenue Agency