7 reasons to file a tax return
There are many good reasons to keep up to date on your tax filing each year. You may file a tax return even if you don’t have any income. It could help you access certain refundable tax credits and other benefits.
Benefits & credits: factsheets from the CRA
The CRA has compiled benefits and credits factsheets for: These are available in English and French.
Canada workers benefit
The Canada workers benefit (CWB) is a refundable tax credit to help individuals and families who are working and earning a low income. The CWB has two parts: a basic amount and a disability supplement. You can claim the CWB when you file your income tax return. Learn more including eligibility requirements, how to apply and how much you can expect to receive by clicking on the Get It button below.
Registered Retirement Savings Plan (RRSP)
A Registered Retirement Savings Plan (RRSP) can help you save for retirement while also saving at tax time — or even getting a rebate. The articles from the Ontario Securities Commission (OSC) can help you understand more about opening, contributing to, and withdrawing from an RRSP.
Advancing Benefits for People with Disabilities
In this webinar you will learn about the barriers facing people with disabilities in accessing benefit programs and the work currently underway to identify, influence and pilot solutions to help advance the access to benefits process now and in the future. This webinar includes: The webinar speakers are: This 1-hour webinar is for any organization who works directly with people living with a disability and is interested in learning about ways to improve the access to benefits process to help clients increase their incomes by accessing government benefits. Click 'Get it' below to access the video link, and scroll down to access slides, and video timestamps for this webinar.
Presentation slides and video time stamps
Read the presentation slides for this webinar.
Time stamps for the video recording:
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- 5:20 – Start
- 6:12 – Land acknowledgement
- 7:24 – Introduction of speakers
- 9:42 – Today’s presentation
- 10:45 – Barriers to access to benefits
- 15:12 – Designing for benefit accessibility
- 21:53 – ESDC pilot project
- 32:46 –Demo of the disability benefit compass
- 44:36 – Importance of evaluation
- 50:58 – What’s next? What’s possible?
- 58:55 – Questions
Service Matters: Numbers Speak Volumes
The Annual Report by the Office of the taxpayer's ombudsman provides key achievements, identifies Canada Revenue Agency (CRA) service issues and outlines trends in complaints. In addition, the report includes three recommendations to the Minister of National Revenue and the Chair of the Board of Management to improve the CRA’s service to Canadians.
Ottawa should soften bite of benefit clawbacks for low-income families
Canada’s tax system has a punitive impact on lower income families with children hoping to earn more money, according to a new report from the C.D. Howe Institute. In “Softening the Bite: The Impact of Benefit Clawbacks on Low-Income Families and How to Reduce It,” authors Alex Laurin and Nicholas Dahir reveal how benefit reductions serve as hidden tax rates and reduce the effective gain from working to generate additional income. Read full report here.
The impact of the enhanced child tax credit on lower-income households
The American Rescue Plan, one of the most significant policy responses to alleviate child poverty in decades, made fundamental changes in enhancing the Child Tax Credit (CTC). In response to the pandemic, the law expanded the CTC for tax year 2021 to ensure a minimum level of economic support to all families raising children. Commonwealth, SaverLife, and Neighborhood Trust Financial Partners followed up with CTC-eligible families after most filed their 2021 tax returns. We conducted interviews and surveys to assess the impact of the enhanced credit on families’ financial health. Although we focused on the second half of the CTC payment, which was delivered as a lump sum payment as part of the tax refund, we also asked recipients about their tax filing experience and what a continuation of an expanded credit would mean for their families.
Access to Identification for Low-income Manitobans
Government-issued identification (ID) is essential to gain access to a wide range of government entitlements, commercial services and financial systems. Lack of ID on the other hand, represents a critical barrier that prevents low-income Manitobans from accessing these services and benefits, and ultimately results in further marginalization and deepening poverty. Other provinces are now recognizing that ID is necessary to navigate the modern world and are doing something to support those who fall through the cracks. A new study, Access to Identification for Low-Income Manitobans researches what can be done to address these challenges and offers recommendations to reduce barriers to ID for low-income Manitobans.
Survey on savings for persons with disabilities
Residents in Canada who have a severe and prolonged mental or physical disability are eligible for the Disability Tax Credit (DTC). This opens the door to other programs, one of which is the RDSP. Less than one-third of eligible residents in Canada (up to age 59) have a Registered Disability Savings Plan (RDSP)—about 31.5% in 2020. To understand why more eligible residents in Canada do not have an RDSP, Employment and Social Development Canada asked Statistics Canada to conduct the Survey on Savings for Persons with Disabilities. Its goal was to collect data from residents in Canada who were eligible for an RDSP but did not open one. These respondents included both persons with disabilities and family members or others who care for persons with disabilities, since the holder of the plan may not be the same person as the beneficiary in all cases. These data show that, in general, eligible residents in Canada lack information about the RDSP, with many not being aware it exists and a substantial portion reporting not having enough information or money to open one.
Mapping the road toward increased accessibility to the child tax credit
Last year, the expanded Child Tax Credit (CTC) helped to lift nearly four million children out of poverty and provided economic relief to millions of struggling households. However, many first-time and lapsed filers from underserved and vulnerable populations missed out on these critical benefits. Locating and serving eligible low-income youth, formerly incarcerated individuals, people experiencing homelessness, immigrants, survivors of domestic violence, and isolated tribal populations has presented a challenging opportunity to free tax prep service providers across the country. This research highlights the key findings and recommendations to increase the accessibility to the CTC.
Community volunteer income tax program (CVITP)
Need help filing your taxes? You may be able to avail of the Community Volunteer Income Tax Program. The Community Volunteer Income Tax Program (CVITP) has existed since 1971 and is a longstanding partnership between the Canada Revenue Agency (CRA), and community organizations and their volunteers. Tax clinic volunteers complete tax and benefit returns for eligible individuals to ensure they receive, or continue to receive, their entitled benefit payments. In Québec, volunteers prepare both the federal and provincial tax return. The CVITP service is offered free of charge to everyone who meets the eligibility criteria, and includes doing taxes for the current and previous years. For the 2022 tax season, community organizations are hosting free in-person and virtual tax clinics.
How income tax works
Filing your taxes might be one of the most important financial actions you’ll take each year. It can also feel confusing or stressful at times. Find out more about how income tax works, including tax deductions and tax credits using the Ontario Securities Commission's interactive chart to see what tax bracket you are in.
Canada learning bond for 18 to 20 year olds
The Canada Learning Bond is money that the Government of Canada adds to a Registered Education Savings Plan (RESP) to help pay the costs of full- or part-time studies after high school. If you are eligible for the Canada Learning Bond and have not already received it in an RESP, you will receive $500 deposited into your RESP, plus an additional $100 for every subsequent year that you were eligible, up to the age of 15. This money can help cover the costs of tuition, books, tools, transportation, and housing. You do not need to put any money into the RESP to receive the Canada Learning Bond. This single page insert tells you everything you need to know to apply for the Canada learning bond. Disponible en Français.
It’s time to get ready for taxes!
Intuit is committed to helping students across the country work towards a more prosperous financial future by equipping them with the education they need to feel confident about their taxes. Through the Intuit TurboTax Simulation, we are helping students overcome the fear of Tax Day. You do not need to be an expert to teach taxes, and we recommend teaching to grade levels 9-12.
Ethnography of vulnerable newcomers’ experiences with taxes and benefits
This report presents the findings of an ethnographic research project undertaken by researchers at the Accelerated Business Solutions Lab (ABSL) at the Canada Revenue Agency (CRA). It is the second of a series of ethnographic reports on the experiences of vulnerable populations. The objective of this study is to develop the CRA’s understanding of newcomers’ experiences as they first encounter the Canadian tax and benefit system. These findings illuminate potential directions for improving tax and benefit information and services available for newcomers.
Learn about your taxes (free CRA online course)
A free online course to learn about personal income taxes in Canada, developed by the Canada Revenue Agency. Contents include: Additional resources for teachers and facilitators are available.
Who Doesn’t File a Tax Return? A Portrait of Non-Filers
The Canada Revenue Agency administers dozens of cash transfer programs that require an annual personal income tax return to establish eligibility. Approximately 10–12 percent of Canadians, however, do not file a return; as a result, they will not receive the benefits for which they are otherwise eligible. In this article, we provide the first estimates of the number and characteristics of non-filers. We also estimate that the value of cash benefits lost to working-age non-filers was $1.7 billion in 2015. Previous literature suggests either a rational choice model of tax compliance (in which the costs of filing are weighed against its benefits) or a more complex behavioural model. Our study has important consequences for policy-making in terms of the administrative design and fiscal costs of public cash benefits attached to tax filing, the measurement of household incomes, and poverty rates.
Tax Credit Outreach Resources
The Get It Back Campaign helps eligible workers in the United States claim tax credits and use free tax filing assistance to maximize tax time. A project of the Center on Budget and Policy Priorities, the Campaign partners with community organizations, businesses, government agencies, and financial institutions to conduct outreach nationally. For 30 years, these partnerships have connected lower and moderate-income workers to tax benefits like the Earned Income Tax Credit (EITC), the Child Tax Credit (CTC), and Volunteer Income Tax Assistance (VITA). Their website contain a variety of outreach materials that can be adapted for your organization, including:
Disability Tax Credit Tool
The Canadian Disability Tax Credit (DTC) can help reduce the taxes you or someone who supports you owe. It also offers a lot of other great benefits. To apply for the DTC, your healthcare provider will need to fill out the Disability Tax Credit Certificate (form T2201). This tool is designed to give them the information they need to fill out that form
Tax Prep Dispatch: Alternative Service Delivery Tips!
Tips and considerations for providing alternative tax filing service delivery.
Tax Prep Dispatch: The Drop-Off Process
Considerations and best practices for drop-off and virtual tax filing services.
Virtual VITA Toolkit: Program Strategies
Program strategies grounded in an understanding of your community can increase the likelihood of engagement and follow-through. The following resources are intended to support VITA programs with implementation strategies at key program stages, like outreach and intake, and offer examples of how other virtual VITA programs have addressed critical challenges.
Financial Relief Navigator
The Financial Relief Navigator is an online tool that can help you find support to raise your income or lower your expenses in these challenging times. The tool will suggest income benefits or other support programs you may be eligible for in your province/territory in Canada.
Roadblocks and Resilience
This report, Roadblocks and Resilience Insights from the Access to Benefits for Persons with Disabilities project, provides insights on the barriers people with disabilities in British Columbia face in accessing key income benefits. These insights, and the accompanying service principles that participants identified, were obtained by reviewing existing research, directly engaging 16 B.C. residents with disabilities and interviewing 18 researchers and service providers across Canada. We will use these insights to inform development and testing of a pilot service to support people with disabilities to access disability benefits. The related journey map Common steps to get disability benefits also illustrates the complexities of this benefits application process. This journey map illustrates the process of applying for the Disability Tax Credit. The journey map Persons with Disability (PWD) status illustrates the process of preparing for and applying for and maintaining Persons with Disabilities Status and disability assistance in B.C.
2021 Reports of the Auditor General of Canada to the Parliament of Canada – Report 4 – Canada Child Benefit
A report from Auditor General Karen Hogan concludes that the Canada Revenue Agency (CRA) managed the Canada Child Benefit (CCB) program so that millions of eligible families received accurate and timely payments. The audit also reviewed the one-time additional payment of up to $300 per child issued in May 2020 to help eligible families during the COVID‑19 pandemic. The audit noted areas where the agency could improve the administration of the program by changing how it manages information it uses to assess eligibility to the CCB. For example, better use of information received from other federal organizations would help ensure that the agency is informed when a beneficiary has left the country. This would avoid cases where payments are issued on the basis of outdated information. To enhance the integrity of the program, the agency should request that all applicants provide a valid proof of birth when they apply for the benefit. The audit also raised the concept of female presumption and noted that given the diversity of families in Canada today, this presumption has had an impact on the administration of the Canada Child Benefit program.
**Virtual self-filing tax filing toolkit
This toolkit has been created to support the Virtual Self Filing tax filing model piloted in 2020 by community agencies in Ontario. In this model, individuals file their own tax return but receive support from community agency staff or volunteers to do so. This resource was made possible through funding from Intuit Financial Freedom Foundation and Intuit Canada. We are grateful to Woodgreen Community Services and EBO Financial Education Centre for their contributions to this resource. If you are interested in adopting the Virtual Self Filing tax filing model in your own agency using the TurboTax for Tax Clinics software, please contact Ana Fremont (Program Delivery & Integration Manager) at [email protected]
Virtual self-filing model
This section contains resources that describe the flow of the virtual self-file model (two options), and examples of scripts and documents that may be used to support the process. These may be customized for your own agency.
Guide to the virtual self-file model of tax filing
Virtual self-file overview (Journey map)
Sample script: Recruiting clients for the virtual self-file project (Used in 2020)
Email templates (Independent filing method)
Booking confirmation email sample (Two-step method)
Sample introduction scripts (Woodgreen)
Sample disclaimer statement
Sample client intake form (Woodgreen)
Document and income eligibility check
Sample document check form (Woodgreen)
Virtual review of tax return: Quick tips
Additional support resources
This section contains additional resources to support at tax time. Be sure to also review our Tax filing toolkit and Financial Coaching toolkit for other relevant resources.
Sample client profiles (Woodgreen)
Common tax deductions
Common sources of income and their tax slips
Notice of Assessment – how to read it
Questions and answers about filing your taxes
Questions and answers released by the Canada Revenue Agency (CRA) about filing your taxes, including information on:
Virtual self-assisted tax filing: Learnings from a program pilot
During 2020, alternative approaches to the traditional community tax clinic model have become even more valuable as COVID-19 lockdown measures prevented in-person program delivery. In response to the growing demand for alternative ways to deliver tax-filing support, Prosper Canada partnered with Intuit Canada and three community organizations in Ontario to pilot a virtual tax-filing model that empowers individuals to complete their tax return themselves. The pilot was supported by tax experts and volunteers who helped guide individuals through the TurboTax for Tax Clinics Canada software. The webinar speakers are: This webinar is ideally suited for frontline practitioners exploring alternate ways to deliver tax-filing support to vulnerable Canadians. Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar.
Handouts, slides, and video time-stamps
Read the presentation slides for this webinar.
Download the handout for this webinar: Process map: Virtual Self-File model overview
Time-stamps for the video recording:
4:01 – Agenda and introductions
5:59 – Audience polls
10:27 – Project introduction (Speaker: Ana Fremont, Prosper Canada)
14:31 – Tour of TurboTax for Tax Clinics (Speaker: Guy Labelle, Intuit)
17:59 – Woodgreen project pilot (Speaker: Ansley Dawson, Woodgreen Community Services)
27:35 – EBO 2-step process (Speaker: Marc D’Orgeville, EBO)
39:26 – Woodgreen program modifications (Speaker: Ansley Dawson, Woodgreen)
46:03 – Q&A
Delivering virtual tax clinics: How to prepare and steps to consider
This tax season, community tax clinics across Canada will be preparing to support clients virtually rather than in person amidst physical distancing measures due to the COVID-19 pandemic. Adapting to a virtual tax clinic model means preparing for different ways of volunteer preparation, client outreach, and delivering one-on-one tax-filing help. Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar.
In this one-hour webinar, speakers from the Community Volunteer Income Tax Program (CVITP) administered by the Canada Revenue Agency (CRA) will share key considerations for Canadian practitioners operating tax clinics in 2021, as well as how to access CVITP program training and support.
This webinar is designed to support practitioners delivering community tax clinics in Canada.
Handouts, slides, and time-stamps
Helping financial empowerment champions deliver critical services to low-income Canadians
Service design consultancy Bridgeable provides an overview of the project partnership with Prosper Canada in April 2020 to take a design sprint approach in providing remote tax-filing and benefits application service solution. Over the course of four consecutive days, Bridgeable worked with eighteen financial empowerment champion (FEC) partners to generate solutions to four key aspects for remote service delivery:
Helping Consumers Claim their Economic Impact Payment: A guide for intermediary organizations
The Consumer Financial Protection Bureau (CFPB) released a guide to assist intermediaries in serving individuals to access their Economic Impact Payments (EIPs). The guide, Helping Consumers Claim the Economic Impact Payment: A guide for intermediary organizations , provides step-by-step instructions for frontline staff on how to:
Building household financial security during COVID-19 and beyond
Even before the COVID-19 pandemic, many Canadians were having difficulty making ends meet, and the pandemic has further impacted the financial well-being of financially vulnerable Canadians. In this webinar, we present research on how COVID-19 has impacted the financial security of Canadians and how additional financial challenges are likely to arise over the next year. The research was conducted in partnership with Prosper Canada by BCG’s Social Impact Ambassador program. The speakers are Common Good Founder Steven Ayer, BCG interns Abhijit Bhamidipati, Ada Kwong, and Brian Page, and Prosper Canada CEO Liz Mulholland. This one-hour webinar is relevant for practitioners across all sectors who want to learn how Canadians are being financially impacted by COVID-19, and to share and learn what can be done in response. Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar.
Your rights at work
This publication explains a worker’s legal rights under the Employment Standards Act regarding hours of work and pay, overtime, breaks, holidays and vacations, and leave from your job. It also has information about how to make a claim against an employer.
Workers’ Compensation: Making a claim
This resource explains what a worker should do if they have a job-related injury or disease, how they can apply for benefits from the Workplace Safety and Insurance Board, and what happens when the Board gets a report of their injury. It also has sections about what their employer must do, and where injured workers can get legal help.
Legal Resources Catalogue: Free legal information
This resource provides a list of free legal information resources produced by Community Legal Education Ontario (CLEO).
Taxpayer Rights in the Digital Age
This paper explores the intersection of digital innovation, digital services, access, and taxpayer rights in the Canadian context, in light of the experiences of vulnerable populations in Canada, from the perspective of the Taxpayers’ Ombudsman. Many aspects of the CRA’s digitalization can further marginalize vulnerable populations but there are also opportunities for digital services to help vulnerable persons in accessing the CRA’s services.
Reaching Out: Improving the Canada Revenue Agency’s Community Volunteer Income Tax Program
The CVITP provides people, who may otherwise have difficulty accessing income tax and benefit return filing services, with an opportunity to meet their filing obligations. Often, filing a return is required to gain access to, or continue to receive, the government credits and benefits designed to support them. This report illustrates that the CRA needs to take a broad, country-wide perspective of the CVITP, while also taking into consideration regional and other differences. Services offered and training provided to volunteers need to reflect the realities of the diverse regional, geographic, socio-economic, workforce, and vulnerable, sectors throughout Canada. Different areas of the country will have different primary needs from the CVITP. The CRA needs to address those needs, both in its actions through the CVITP, as well as in the training provided to CVITP volunteers and the support given to partner organizations.
Transformation through disruption: Taxpayers’ Ombudsman Annual Report 2019-20
The mandate of the Taxpayers’ Ombudsman is to assist, advise, and inform the Minister about any matter relating to services provided by the CRA. The Taxpayers’ Ombudsman fulfills this mandate by raising awareness, upholding taxpayer service rights, and facilitating the resolution of CRA service complaints issues. Through independent and objective reviews of service complaints and systemic issues, the Ombudsman and her Office work to enhance the CRA’s accountability and improve its service to, and treatment of, people. and systemic issues. This is the Annual Report of the Taxpayers' Ombudsman for 2019-20.
Low Income Retirement Planning
This booklet contains information on retirement planning on a low income. Topics include four things to think about for low income retirement planning, a background paper on maximizing the Guaranteed Income Supplement (GIS), and determining Old Age Security (OAS) and GIS eligibility for people who come to Canada as adults.
Reaching Out: Improving the Canada Revenue Agency’s Community Volunteer Income Tax Program
The position of Taxpayers’ Ombudsman (the Ombudsman) was created to support the government priorities of stronger democratic institutions, increased transparency within institutions, and fair treatment. As an independent and impartial officer, the Ombudsman handles complaints about the service of the Canada Revenue Agency (CRA). The Office of the Taxpayers’ Ombudsman hears first-hand the concerns of individuals, tax practitioners, and community support organizations. The Ombudsman visited with Community Volunteer Income Tax Program (CVITP) partner organizations, volunteers, and the Canada Revenue Agency’s (CRA) CVITP coordinators to learn more about the program and to understand the success stories and challenges they all experience. This report gives voice to what they have heard and provides recommendations on how to address the issues raised.
Defining disability for social assistance in Ontario: Options for moving forward
Narrowing the definition of disability used by the Ontario Disability Support Program (ODSP) could have serious implications. Improving the program’s assessment process would yield better results for applicants, Ontario's social safety net, and the government. This report explores the role of ODSP, the risks of narrowing the definition of disability, models of disability assessment from other jurisdictions, and alternative ways that the government could reform the program. Most importantly, the paper recommends that the Ministry focus on improving ODSP’s initial application process. A simplified assessment system would save time and money for applicants, medical professionals, legal clinics, adjudicators, and the Social Benefits Tribunal. These savings should be reinvested back into social assistance.
Présentation de l’Explorateur d’allègements financiers (EAF)
L’Explorateur d’allègements financiers : un outil pour connaître les mesures d’aide et d’allègement liées à la COVID-19 dont vos clients pourraient bénéficier En réponse à la pandémie de COVID-19 et en raison de la complexité des mesures d’aide et d’allègement offertes à la population canadienne, nous avons créé l’Explorateur d’allègements financiers (EAF), un outil en ligne qui aide les gens vulnérables au Canada et ceux qui les accompagnent à accéder aux mesures d’aide d’urgence et d’allègement financier proposées par les gouvernements, les établissements financiers, les fournisseurs de services de télécommunication, de services publics et de services Internet. Soyez des nôtres pour assister à notre webinaire d’une heure animé par Elodie Young, de Prospérité Canada, qui vous présentera l’EAF et vous donnera des conseils sur la manière d’aider vos clients à accéder aux mesures d’aide et d’allègement financier. Que vous travailliez dans le secteur de la salubrité des aliments, de la santé mentale, de l'autonomisation financière, de l’établissement ou encore dans le secteur privé, venez apprendre comment aider vos clients à augmenter leur revenu et à réduire leurs dépenses pendant la crise. Ce webinaire concerne tous les fournisseurs de services de première ligne qui gagnent un faible revenu et les populations vulnérables du Canada.
Introducing the Financial Relief Navigator
In response to the COVID-19 pandemic and the complexities of the benefits and financial relief measures available to Canadians, we developed the Financial Relief Navigator (FRN), an online resource that helps vulnerable Canadians and those that work with them access critical emergency benefits and financial relief from governments, financial institutions, telecoms, utility and internet providers. In this one-hour webinar you'll hear from Galen MacLusky and Janet Flynn of Prosper Canada who will give you an overview of the FRN and provide tips on how to support your clients to access critical benefits and financial relief. Click 'Get it' below to access the video link, and scroll down to access handouts, slides, and video timestamps for this webinar. Access the Financial Relief Navigator here.
Handouts, slides, and time-stamps
Presentation slides for this webinar
Handouts for this webinar
Introducing the Financial Relief Navigator (FRN)
Access the Financial Relief Navigator here.
Time-stamps for the video recording:
3:22 – Agenda and Introductions
6:00 – Audience poll
9:00 – Why we created the Financial Relief Navigator (Speaker: Janet Flynn)
11:55 – What’s in the Financial Relief Navigator (Speaker: Janet Flynn)
16:35 – FRN Walkthrough using a Persona (Speaker: Galen McLusky)
33:15 – Tips for using the FRN (Speaker: Galen McLusky)
36:00 – The Working Centre experience using the FRN (Speaker: Sue Collison)
41:15 – Q&A
Virtual tax filing: Piloting a new way to file taxes for homebound seniors
WoodGreen Community Services, a large multi-service frontline social service agency in Toronto, provides free tax preparation services year-round to people living on low incomes. WoodGreen was interested in designing a novel solution to address the tax filing needs of homebound seniors who are unable to access WoodGreen’s free in-person tax-preparation services due to physical or mental health challenges. Specifically, WoodGreen wanted to know… How might we provide high-quality professional tax preparation services to all clients whether or not they are onsite? Prosper Canada and a leading commercial tax preparation software company partnered with WoodGreen Community Services in order to answer this design question.
Supported Self-File: Piloting a new way to empower individuals to file taxes independently
Many frontline community organizations provide free tax preparation services to people living on low incomes across Canada using a variety of methods. However, when COVID-19 struck, a large majority of agencies offering free tax-filing supports were forced to close their doors and halt in-person services. Non-profit organizations, EBO (Ottawa) and WoodGreen Community Services (Toronto) with a long-standing history of delivering tax-filing supports, needed to explore alternative models that catered to the different needs of their clientele. Prosper Canada and Intuit, a leading commercial tax preparation software company, partnered with WoodGreen and EBO, in order to answer this design question. These journey maps describe the process of this service flow, from intake to client sessions and post-session activities.
