English
The Embedded Financial Coaching Pilot
The resources below introduce the Embedded Financial Coaching model in the context of workforce programs. They are designed to generate the interest of financial empowerment service providers and workforce programs about the promising possibilities of this model. Future phases of the toolkit will assist with initial planning and implementation stages for embedding FE into workforce programs.
- The Embedded Financial Coaching Primer gives a quick overview of the “what” and “why” of embedding financial empowerment into workforce programs
- The Integrating Financial Coaching into Employment Services Landscape Scan summarizes the literature and promising practices from the USA.
- The Literature review summarizes the promising practices to improve participant retention for multi session interventions that lead to deeper financial wellbeing outcomes (for detailed summaries refer to additional resources section).
Learn more about embedding financial empowerment
Canadian Publications
Prosperity Gateways: Cities for financial empowerment – Building the case outlines evidence for embedding FE.
US Publications
The US Department of Health and Human Services through its Office of Planning. Research and Evaluation supported MEF Associates and the Urban Institute to conduct a large-scale research project of the over 15 years of integrating financial capability and workforce programming. As part of this research project two research reports are highly relevant for attempts to replicate integrated service delivery in the Canadian context. The first report is a literature synthesis on Integrating Financial Capability into Employment Services. The second report is a summary of the approaches, motivations and types of services and participant perspectives on integrated services Understanding Financial Capability Interventions within Employment-Related Contexts for Adults with Low Incomes.
The Local Initiatives Support Corporation runs over 100 Financial Opportunity Centres across the USA. These FOCs deliver integrated financial empowerment and employment programs. A 2016 study evaluated the impacts of integrated service delivery… more recently LISC developed an Implementation Academy.
In 2015 The Administration for Children and Families, a division of the US Department of Health and Human Services, in collaboration with the Prosperity Now developed Building Financial Capability: A Planning Guide for Integrated Services. This resource is technical guide for community-based organizations that serve low- and moderate-income individuals.
Additional resources: Literature summaries
Citi Financial Capability Demonstration Project
Matched Savings Account Program Study
Financial Coaching Impact Evaluation
Pathfinders Re-Entry Mentoring Program
CFPB Financial Coaching Strategy
GreenPath Virtual Financial Coaching Pilot
Understanding Family Engagement in Home Visiting: Literature Synthesis
Study on Efficacy of Health Coaching and an Electronic Health Management Program
French
Financier intégré dans le contexte des programmes pour la main-d’œuvre
Les ressources ci-dessous présentent le modèle d’accompagnement financier intégré dans le contexte des programmes pour la main-d’œuvre. Elles ont été créées dans le cadre du projet pilote d’accompagnement financier intégré et sont destinées à susciter l’intérêt des fournisseurs de services d’autonomisation financière et des programmes d’emploi quant aux possibilités prometteuses du modèle. Les prochaines étapes de la trousse à outils contribueront à la planification initiale et aux étapes de mise en œuvre de l’intégration de l’éducation financière dans les programmes de formation de la main-d’œuvre.
- Le guide d’introduction à l’accompagnement financier intégré donne un aperçu du « quoi » et du « pourquoi » de l’intégration de l’autonomisation financière dans les programmes destinés à la main-d’œuvre.
- L’analyse documentaire sur l’intégration de l’accompagnement financier dans les programmes destinés à la main-d’œuvre présente une synthèse de la littérature et des pratiques prometteuses des États-Unis, ainsi que des connaissances acquises par les partenaires du projet d’accompagnement financier intégré.
- La revue de la littérature résume les pratiques prometteuses pour améliorer la rétention des participants dans le cadre d’interventions en plusieurs séances qui mènent à des résultats plus profonds en matière de bien-être financier.
En savoir plus sur l’intégration de l’autonomisation financière
Publications canadiennes
Sur la voie de la prospérité : les villes pour l’autonomisation financière (en anglais seulement)— Le dossier présente des données relatives à l’intégration de l’éducation financière.
Publications américaines
Le ministère de la Santé et des Services sociaux des États-Unis, par l’intermédiaire de son bureau de la planification, de la recherche et de l’évaluation a soutenu le cabinet MEF Associates et l’Urban Institute pour mener un projet de recherche de grande envergure (en anglais seulement) portant sur l’intégration des programmes de capacité financière et de main-d’œuvre sur une période de plus de 15 ans. Dans le cadre de ce projet de recherche, deux rapports de recherche sont très pertinents pour les tentatives de reproduction de la prestation de services intégrés dans le contexte canadien. Le premier rapport est une synthèse de la littérature sur l’intégration de la capacité financière dans les services d’emploi (en anglais seulement). Le deuxième rapport est un résumé des approches, des motivations et des types de services, ainsi que des points de vue des participants sur les services intégrés : Comprendre les interventions en matière de capacité financière dans les contextes liés à l’emploi pour les adultes ayant de faibles revenus (en anglais seulement).
La Local Initiatives Support Corporation (LISC) gère plus de 120 centres de ressources financières (Financial Opportunity CenterMD — FOC) à travers les États-Unis. Ces centres FOC proposent des programmes intégrés d’autonomisation financière et d’emploi depuis 2005. Une étude de 2016 a évalué les impacts de la prestation de services intégrés… La LISC a mis en œuvre un centre de ressources en ligne (en anglais seulement) pour les praticiens, qui comprend des ressources sur la prestation de services, l’accompagnement financier, leur système de gestion des clients Salesforce, ainsi que sur les opérations et l’administration. Récemment, la LISC a publié un résumé des résultats (en anglais seulement) à propos d’une académie de mise en œuvre visant à former les organismes de main-d’œuvre sur la façon d’intégrer l’accompagnement financier individuel dans leur modèle de prestation de services existant.
En 2015, l’Administration for Children and Families, une division du ministère de la Santé et des Services sociaux des États-Unis, en collaboration avec Prosperity Now, a élaboré le Guide de planification pour les services intégrés : Renforcer la capacité financière. Cette ressource est un guide technique destiné aux organismes communautaires qui s’occupent des personnes ayant de faibles revenus ou des revenus modestes.
Ressources Additionnelles : La synthèse de la littérature
Projet de démonstration de la capacité financière de Citi
L’étude portant sur le programme de compte d’épargne jumelée
L’évaluation portant sur les répercussions de l’accompagnement financier
Programme de mentorat pour la réintégration de l’organisme Pathfinders
Projet pilote d’accompagnement financier virtuel de GreenPath
L’efficacité de l’accompagnement en matière de sante et d’un programme de gestion en cyber santé
Tools and resources
Financial Education
- Dollars and sense, AFOA Canada – A suite of financial literacy workshops for Indigenous youth
- Managing your money, Prosper Canada – A series of seven worksheets to help Indigenous individuals and families to set and work towards money goals. Available in English, French, Plains Cree and Ojibwe
- Financial Literacy for Indigenous Peoples, RBC – With a focus on lump sum payments this course is intended to provide knowledge about money and banking for all Indigenous Peoples .
- Financial health & wealth, NWAC – A toolkit that includes information and worksheets on financial health topics.
- Money matters, ABC Money matters – Workbooks that are tailored for Indigenous Peoples on spending plans, banking basics, borrowing money, ways to save and smart shopping.
- Money stories, SEED – A customized money management training program for Indigenous youth.
- Financial literacy workshops for Canadians living in the North, CMHC – This workshop series will cover several areas related to purchase of a house from mortgages, to pre-approvals and home buying programs.
- Money minutes, First Nations Bank of Canada – One-minute-long recordings one a range of financial topics from budgeting to creating a rainy-day fund.
- Navigating Financial Empowerment for First Nations, First Nations Market Housing Fund – This article includes links to tools and resources to plan one’s financial journey
- Financial Capability Workbooks, NWAC
- Credit podcast, AFOA Canada – A Money Smarts podcast on how to build and keep credit in good shape
- Writing your own will: A guide for First Nations People Living on Reserve – A resource from AFOA British Columbia.
- Retirement planning, First Nations Development Institute – a tip sheet on planning for retirement for First Nations in the United States.
- Building Native Communities; Financial Skills for families, Oweesta – A financial skills curriculum that will help people make informed decisions for themselves, their family and their community.
- Financial Connect: Indigenous Workbook, Bissell Centre – a basic financial services and identification (ID) for Indigenous peoples workbook
Tools and resources for lump sum payments
*Not Indigenous specific resource
- It’s my life – how to build your financial wellness future, AFOA Canada – Narrated PowerPoints focusing on identifying goals, developing a financial wellness plan, getting support and consumer protection
- It’s my life – am I prepared?, AFOA Canada – These workbooks help you picture your life in 2 years how would you like to spend your money.
- Sixties Scoop, It’s my life “How to build your financial wellness future!”, AFOA Canada – Understanding Sudden Wealth and planning for it.
- Receiving a large amount of money from the government, FCAC – This resource includes links to tools on money goals, budgeting, paying debt, savings goals…)*
- What to do when you get money from the government, FCAC – Options include cashing a cheque (and information around applicable fee), direct deposit and links to tools*
- Managing a financial windfall, CIRO – With a focus on consumer protection, this resource shares ways to avoid frauds and scams but also ways to identify personal financial goals*
- You’ve just received a big amount of money. Now what?, FCAC – A cheat sheet of what to consider when receiving a large amount of money.*
- How to manage Sudden Wealth in 7 steps, Smart Asset (US) – Advice and further reading on managing a large financial windfall*
- How to manage sudden wealth, Wealth Management Canada- In this article both the emotional and financial aspects of receiving a lump sum payment are discussed*
- How to deal with Sudden Wealth Syndrome and Manage Newfound Riches, Money Crashers – This article elaborates on what sudden wealth syndrome is and how to deal with it.
- Managing large amounts of sudden wealth, Investopedia (US) – Understanding the emotional toll of receiving an unexpected sum of money and how to plan for it with caution.
Tools and resources for consumer protection
*Not Indigenous specific resource
Frauds and scams:
- Protecting your money, RBC – This module from RBC’s Financial Literacy for Indigenous Peoples course covers banks and financial institutions, protecting oneself from frauds…
Elder financial abuse:
- What every older Canadian should know about financial abuse, Federal/Provincial/Territorial Ministers Responsible for Seniors Forum – This page includes information on what financial abuse is, includes some examples and tips and safeguards you may implement to protect a loved one.*
- The many faces of financial elder abuse, Ontario Securities Commission – Learn how to identify and prevent financial elder abuse, plus where to go for help if you or an older person you know is being financially exploited.*
- Financial abuse can be elder abuse, First Nations Health Authority article outlines what elder financial abuse is, how you can help an Elder who is financially abused and where to get more information.
Research, reports and guides
- Indigenous Wealth Guide, Native Governance Center (US) – Understanding Indigenous wealth will help determine how to build Indigenous wealth.
- How Indigenous communities are regaining economic independence, CPA Canada – An increase in financial knowledge is laying the groundwork for greater autonomy.
- Indigenous Sovereign Wealth: Strengthening Indigenous Trust Knowledge, National Aboriginal Trust Officers Association – This report summarizes the results of Phase 1 of the Indigenous Sovereign Wealth Project and identifies the current issues with trusts.
- Sudden wealth – A consumer guide, Financial vulnerability task force (UK) – This guide helps readers understand the unique opportunities and challenges they could face from the acquisition of sudden wealth, how to safeguard it and what to look out for when you seek financial advice.
- Banking sector services for Indigenous Peoples, CBA – Banks in Canada recognize their responsibility to foster a more inclusive and sustainable future for Indigenous individuals, businesses and communities. This webpage outlines the services Canadian banks offer Indigenous Peoples.
- Learning by Doing: Financial Education for Native American Youth Receiving Large Lump-Sum Payouts, First Nations Development Institute – This report outlines experiential workshops offered to Shoshone youth in the US and the resultant evaluation
- Promoting Financial Empowerment Through Building Native Communities- Financial Skills for families, Oweesta – This report agues that financial education curricula, uniquely adapted to the culture and needs of the intended audience is the cornerstone of effective financial education.
- The Shared Path: First Nations financial wellness, Prosper Canada & AFOA Canada – This report defines financial wellness in the context of First Nations Peoples and communities, reviews why it matters, provides a conceptual framework to help clarify the determinants of financial wellness, and identifies barriers, needs, best practices and principles for building the financial wellness of Indigenous individuals, families, and communities together.
Ressources et outils
Éducation financière
- Gérer votre argent: Outils et conseils pour vous aider à atteindre vos objectifs, Prospérité Canada – Une série de sept feuilles de travail pour aider les personnes et les familles autochtones à se fixer des objectifs financiers et à les atteindre. Disponible en anglais, français, cri des plaines et ojibwé.
- Littératie financière pour Autochtones, RBC – Le cours « Littératie financière pour Autochtones RBC » vous procurera les connaissances nécessaires pour prendre des décisions éclairées et pour atteindre un bien-être financier durable.
- Ateliers sur la littératie financière pour les Canadiens vivant dans le Nord, SCHL – Cette série d’ateliers couvrira plusieurs sujets liés à l’achat d’une maison, des hypothèques aux préapprobations en passant par les programmes d’achat de maisons.
- S’y retrouver dans les ressources pour l’autonomisation financière des Premières Nations, Fonds pour les habitations du marché des premières nations – Cet article contient des liens vers des outils et des ressources permettant de planifier son parcours financier.
Outils et ressources pour les paiements forfaitaires
*Ressource qui n’est pas spécifiquement destinée aux Autochtones.
- Recevoir une grosse somme d’argent , ACFC – Cette ressource comprend des liens vers des outils sur les objectifs financiers, le budget, le remboursement des dettes, les objectifs d’épargne…*
- Que faire lorsque vous recevez de l’argent du gouvernement., ACFC – Les options comprennent l’encaissement d’un chèque (et des renseignements sur les droits applicables), le dépôt direct et des liens vers des outils.*
- Gérer une rentrée d’argent providentielle, OCRI – Cette ressource, qui met l’accent sur la protection des consommateurs, propose des moyens d’éviter les fraudes et les escroqueries, mais aussi d’identifier les objectifs financiers personnels.*
Outils et ressources pour la protection des consommateurs.
*Ressource qui n’est pas spécifiquement destinée aux Autochtones.
Les fraudes et arnaques:
- Comment gérer votre argent avec assurance, RBC – Ce module du cours Littératie financière pour Autochtones de RBC porte sur les banques et les institutions financières, la protection contre les fraudes…
Exploitation financière des personnes âgées :
- Ce que tous les Canadiens âgés devraient savoir au sujet de l’exploitation financière, Forum fédéral, provincial et territorial des ministres responsables des aînés – Cette page contient des renseignements sur ce qu’est l’exploitation financière, des exemples et des conseils, ainsi que des mesures de protection que vous pouvez mettre en œuvre pour protéger un proche.*
- Les nombreuses facettes de l’exploitation financière envers les personnes âgées, La Commission des valeurs mobilières de l’Ontario – Apprenez comment identifier et prévenir l’exploitation financière des personnes âgées, et où trouver de l’aide si vous ou une personne âgée que vous connaissez êtes victimes d’exploitation financière.*
Recherche, rapports et guides
- Des communautés autochtones regagnent leur indépendance économique, CPA Canada – De meilleures connaissances financières jettent les bases d’une plus grande autonomie.
- Services du secteur bancaire aux communautés autochtones, ABC Bancaire – Les banques du Canada reconnaissent leur responsabilité dans la promotion d’un avenir plus inclusif et durable pour les personnes, les entreprises et les communautés autochtones. Cette page Web présente les services que les banques canadiennes offrent aux Autochtones.
Resources
Supported tax filing (STF) model general documents
This section contains resources that describe the supported tax file model and includes sample scripts and documents relevant to both virtual and in-person supported tax filing. These documents may be customized for your own agency.
Resources specific to in-person supported tax filing
This section contains documents that have been tailored for in-person supported tax filing.
Resources specific to virtual supported tax filing
This section contains documents that have been tailored for virtual supported tax filing.
Additional resources
This section contains additional resources to support at tax time. Be sure to also review our Tax filing toolkit and Financial Coaching toolkit for other relevant resources.
Sample client profiles (WoodGreen)
Common tax deductions
Common sources of income and their tax slips
Notice of Assessment – how to read it
Encouraging tax filing at virtual clinics
Responsible or sustainable investing
While there is no official definition of responsible or sustainable investing, many investors would like to adopt an investment approach that combines environmental, socials and governance (ESG) factors with traditional financial research. The Autorité des marchés financiers has compiled information about ESG factors, the challenges of investing while taking ESG factors into account.
Your financial toolkit
A comprehensive learning program that provides basic information and tools to help adults manage their personal finances and gain the confidence they need to make better financial decisions. Learn more about the program and how to use the learning modules.
English
Soaring with savings - Tips and tools to help you save
SWS Worksheet #1 – The importance of saving (Fillable PDF)
SWS Worksheet #2 – Create a savings goal (Fillable PDF)
SWS Worksheet #3 – Savings support network (Fillable PDF)
SWS Worksheet #4 – Saving for emergencies (Fillable PDF)
SWS Worksheet #5 – Saving for unstable income (Fillable PDF)
SWS Worksheet #6 – Saving for education (Fillable PDF)
SWS Worksheet #7 – Saving for retirement (Fillable PDF)
Soaring with Savings- Full booklet
Soaring with savings - Training tools
French
Encourager l’épargne - Conseils et outils pour vous aider à épargner
Encourager l’épargne - l’aide d’animation
Ressources
CELI calculatrice, La Commission des valeurs mobilières de l’Ontario
REER, La Commission des valeurs mobilières de l’Ontario
Épargnez plus facilement, CVMO
Investir et épargner pendant une récession, La Commission des valeurs mobilières de l’Ontario
English
Dealing with debt: Tips and tools to help you manage your debt
Dealing with debt – About this resource
DWD Worksheet #1 – Your money priorities – Fillable PDF
DWD Worksheet #2: What do I owe? – Fillable PDF
DWD Worksheet #3: Making a debt action plan – Fillable PDF
DWD Worksheet #4: Tracking fluctuating expenses – Fillable PDF
DWD Worksheet #5: Making a spending plan – Fillable PDF including calculations
DWD Worksheet #6: Your credit report and credit score – Fillable PDF
DWD Worksheet #7: Know your rights and options
Dealing with debt – Full booklet
Dealing with debt: Training tools
Resources
Managing debt , Ontario Securities Commission
Options you can trust to help you with your debt, Office of the Superintendent of Bankruptcy Canada
Debt advisory marketplace/ consumer awareness, Office of the Superintendent of Bankruptcy Canada
Navigating Finances: Paying Down Debt vs. Investing, CIRO
Loan and Trust, FSRA
French
Gestion de la dette: Conseils et outils pour vous aider à gérer votre dette
01 – Vos priorités financières
02 – Combien ai-je de dettes?
03 – Faire un plan d’action
04 – Suivi des dépenses variables
05 – Faire un plan de dépense
06 – Dossier de crédit et cote de solvabilité
07 – Connaître nos droits et nos options
Ressources : Pour en savoir plus
Gestion de la dette : Livret complet
Ressources
Gestion de la dette, La Commission des valeurs mobilières de l’Ontario
Des options fiables pour vous aider avec vos dettes, Bureau du surintendant des faillites
Marché des services-conseils en redressement financier et sensibilisation des consommateurs, Bureau du surintendant des faillites
English
Investing with interest: tips and tools for maximizing your savings
IWI – Worksheet #1: What do you want to save for?
IWI – Worksheet #2: Tracking your income and expenses
IWI- Worksheet #3: Are you ready to invest?
IWI- Worksheet #4: What can you invest in?
IWI-Worksheet #5: Where can you get advice?
IWI-Worksheet #6: Watch out for investment frauds and scams
IWI-Worksheet #7: Tips for success
Resources
Crypto Quiz, OSC
Grandparent scams and how to avoid them, OSC
Compound interest calculator, OSC
Emergency fund calculator, OSC
Tips to keep your credit card safe, OSC
Investment products, OSC
Types of fraud, OSC
Multilingual financial resources for Ontarians, OSC
Pay down debt or invest tool, OSC
Reporting fraud, OSC
Introduction to investing, OSC
Scam spotter tool, OSC
Your trusted person and why they matter, OSC
Getting Your Money Back; An Investor’s Guide to Navigating Canada’s Complaint System, FAIR Canada
Study explores Canadian attitudes about Crypto, OSC
How the stock market works, OSC
The basics of personal finance, Credit Canada
What is risk tolerance in investing, OSC
Eight common investment scams and how to spot them, OSC
4 signs of investment fraud, OSC
Evolution of the fraud pitch , Canadian Anti Fraud Centre
Saving or investing for short-term goals, OSC
Investor questionnaire, CIRO
Fees matter, MFDA
Fee calculator, OSC
Annual information about your investment fees, OSC
Investing basics, CIRO
The many faces of elder abuse, OSC
How to Read Your Account Statement and the Things to Focus on, CIRO
Long-haul scammers: Fraudsters who invest time to take your money, OSC
Cybersecurity and Fraud, CIRO
Investor’s guide: cryptocurrencies, CIRO
Artificial intelligence and investor behaviour, OSC
Loan and Trust, FSRA
Fighting Fraud 101: Smart tips for investors, First Nations Development Institute
French
L’intérêt d’investir: Conseils et outils pour maximiser votre épargne
Ressources
Questionnaire sur les cryptoactifs, Commission des valeurs mobilières de l’Ontario
Les arnaques des grands-parents et comment les éviter, Commission des valeurs mobilières de l’Ontario
Calculatrice épargne REER, Commission des valeurs mobilières de l’Ontario
Calculatrice intérêts composés, Commission des valeurs mobilières de l’Ontario
Calculatrice fonds d’urgence, Commission des valeurs mobilières de l’Ontario
Astuces pour garder votre carte de crédit en toute sécurité, Commission des valeurs mobilières de l’Ontario
Produits d’investissement, Commission des valeurs mobilières de l’Ontario
Types de fraude, Commission des valeurs mobilières de l’Ontario
Ressources financières multilingues pour les Ontariennes et les Ontariens, Commission des valeurs mobilières de l’Ontario
Calculatrice rembourser des dettes ou investir, Commission des valeurs mobilières de l’Ontario
Signaler une escroquerie, Commission des valeurs mobilières de l’Ontario
Planification de la retraite, Commission des valeurs mobilières de l’Ontario
Questionnaire préparation des investisseurs, Commission des valeurs mobilières de l’Ontario
Introduction au placement, Commission des valeurs mobilières de l’Ontario
Outil détecteur d’escroquerie, Commission des valeurs mobilières de l’Ontario
Votre personne de confiance et les raisons qui expliquent son importance, Commission des valeurs mobilières de l’Ontario
Une étude explore les attitudes des Canadiens à l’égard de la cryptomonnaie, Commission des valeurs mobilières de l’Ontario
Le fonctionnement de la bourse, Commission des valeurs mobilières de l’Ontario
Académie d’investissement, Commission des valeurs mobilières de l’Ontario
Quelle est votre tolérance au risque en matière d’investissement? CVMO
Huit escroqueries courantes en matière d’investissement et comment les repérer, CVMO
Quatre signes de fraude liée aux placements, CVMO
Bulletin : Évolution des types de fraudes, Centre centreantifraude du Canada
Épargner ou investir pour réaliser des objectifs à court terme, CVMO
Questionnaire de l’investisseur, OCRI
Calculateur de frais, CVMO
Information annuelle sur vos frais de placement, CVMO
Principes de base en matière de placement, OCRI
Choisir un conseiller, OCRI
Les nobreuses facettes de l’exploitation financière envers les personnes âgées, CVMO
Comment lire votre relevé de compte et les éléments particuliers qu’il contient, OCRI
La cybersécurité et la fraude, OCRI
Intelligence artificielle et comportement des investisseurs, CVMO
Benefits & credits: factsheets from the CRA
The CRA has compiled benefits and credits factsheets for: These are available in English and French.
Getting Your Money Back: An Investor’s Guide to Navigating Canada’s Complaint System
If you have a complaint, it is important you fully understand your rights, so that you don’t feel taken advantage of during the process. After reading the guide, you will:
● Know how and who to contact when you first make a complaint.
● Understand your basic rights during the process, including how much time your bank or investment firm has to resolve your complaint.
● Know when and where to bring your complaint, if you are not satisfied with your bank’s or investment firm’s response.
● Learn what other options may be available to you, if you are still not happy with the outcome.
● Be aware of time limits that may affect you.
Canada workers benefit
The Canada workers benefit (CWB) is a refundable tax credit to help individuals and families who are working and earning a low income. The CWB has two parts: a basic amount and a disability supplement. You can claim the CWB when you file your income tax return. Learn more including eligibility requirements, how to apply and how much you can expect to receive by clicking on the Get It button below.
Housing conditions among racialized groups: A brief overview
In response to Canada's Anti-Racism Strategy, Statistics Canada's Centre for Gender, Diversity and Inclusion Statistics is releasing a second set of five data tables on social inclusion. Over 20 new indicators, for a total of over 120 indicators, can now be used to examine various socioeconomic facets of racialized Canadians.
Money matters
Money Matters is a free introductory financial literacy program for adult learners that has been delivered to Canadians since 2011 and has reached over 80,000 adults. It was developed by ABC Life Literacy Canada in partnership with the Government of Canada and TD Bank Group and was designed by literacy practitioners. The newly released resources as part of the Money Matters program are:
Tips to keep your credit card safe
Your credit card can help you make purchases quickly without needing to have cash on hand. Follow these tips by the Ontario Securities Commission to use your credit card safely.
Managing debt
Managing debt doesn't have to be overwhelming. These tips and tools from the Ontario Securities commission can help you borrow wisely and pay off debt more quickly.
Start Your Investment Journey
Before you start investing, it is important to consider your budget and financial goals, and how much risk you are comfortable taking on. Like many things in life, investing comes with its own share of risks and rewards. You can do this on your own or with the help of an advisor.
Cyber security & fraud prevention learning guide
Banks take fraud very seriously and have highly sophisticated security systems and teams of experts to protect you from financial fraud. As a banking customer, there are also simple steps you can take to recognize cyber crime and protect your personal information and your money. Educating yourself, your family and your employees about cyber safety can seem overwhelming, but it doesn’t have to be that complicated and the CBA has developed a learning path to help.
About the Canada Learning Bond
The Canada Learning Bond (CLB) is money that the Government adds to a Registered Education Savings Plan (RESP) for children from low-income families. This money helps to pay the costs of a child’s full- or part-time studies after high school at apprenticeship programs, CEGEPs, trade schools, colleges, or universities. Learn more about eligibility requirements and the application process using this website.
Resources
Financial education
*Resource is not specific to Indigenous communities
Money Management:
Dollars and Sense Program– AFOA Canada
Financial workshops for youth
Managing your money – Prosper Canada
Worksheets to set and work towards money goals
Financial literacy for Indigenous Peoples – RBC
A two-hour course on financial basics
Financial health & wealth – Native Women’s Association of Canada
Financial literacy information and worksheets
Money Matters for Indigenous Peoples – ABC Literacy
Money Matters workbooks
Money moccasins – Momentum
Workshops for Indigenous peoples on assets, budgets, banking, credit and consumerism.
Money stories– SEED Winnipeg
Customized money management training program for Indigenous youth
Empower U– Esquao Institute for the Advancement of Aboriginal Women
Financial literacy program
The Game Plan – Indigenous Story Studio
Comic book on financial literacy (paid resource)
Financial Education Online*– Credit Counselling Society
Short online courses
Dollars and Sense* – Texas A&M (USA)
Online simulation for Middle and High School Students
Simple budget template* – Prosper Canada
Student budget worksheet* – FCAC
Gift planning worksheet*- Sudbury Community Service Centre
Budget planner* – Government of Canada
Building Native communities – First Nations Development Institute
Financial health & wealth: an initiative by the Native Women’s Association of Canada
Financial capability workbook 1 for Indigenous women (goal setting, mindset and savings)- NWAC
Financial capability workbook 2 for Indigenous women (income, expenses and budgets)- NWAC
Financial capability workbook 3 for Indigenous women (banking and credit)- NWAC
Debt/Credit:
Credit– AFOA Canada
A Money Smarts podcast on how to build and keep credit in good shape
Proper use of credit* – Sudbury Community Service Centre
Tips on how to build good strong credit
Collection Agencies and You*- Sudbury Community Service Centre
Tips on your rights if contacted by a collection agency
Credit report request form* – Sudbury Community Service Centre
Equifax and TransUnion request forms
Credit report sample*– FCAC
Dangers of credit* – Sudbury Community Service Centre
The dangers of the different forms of credit available
Payday loans and you* – Sudbury Community Service Centre
Understanding how pay day loans work
Debt consolidation calculator * – Ontario Securities Commission
Combine multiple debts into one and calculate how soon you could be debt free
The 4 cornerstones of debt reduction strategies & budgeting* – Credit Counselling Society
Retirement:
Low-income retirement planning* Open Policy
A background paper on maximizing GIS
Taxes and benefits
*Resource is not specific to Indigenous communities
**Tax and benefits information changes on a regular basis, we encourage you to check the CRA website for up to date information.
Tax filing:
Roundtable on Income Tax Filing Supports in First Nation communities and Indigenous organizations (presentation) – Prosper Canada & AFOA Canada
Insights on planning free tax clinics in Indigenous communities – Prosper Canada
Podcast: Host a Free Tax Clinic – AFOA Canada
How to host a tax clinic (manual) – AFOA Canada
Tax packages*– CRA
Indigenous income tax issues– CRA
COVID-19 benefits, your return and repayments– CRA
Get free tax help– CRA
Understanding Indigenous Experience with Tax Filing (2022)– CRA
Taxes and benefits for Indigenous Peoples– CRA
Benefits:
Benefits wayfinder*– Prosper Canada
Canada Learning Bond* – MySmartFUTURE, AFOA Canada
Canada Learning Bond*– Government of Canada
Podcast: Tax filing and accessing financial benefits – AFOA Canada
Webinar for Indigenous peoples: Get your benefits and credits – CRA
Canada Dental Benefit – CRA
One-time top-up to the Canada Housing Benefit– CRA
Working from home: Income tax exemption – CRA
Simplified northern residents travel deduction– CRA
Benefits and credits: Information for Indigenous peoples– CRA
Taxes and benefits:
Taxes and benefits for Indigenous peoples – CRA
Let us help you get your benefits! – CRA
Factsheet: Indigenous peoples – CRA (available in 16 languages)
Financial Connect: Indigenous workbook – Bissell Centre, e4c, Institute for the advancement of Aboriginal Women
Relevant reading & viewing
*Resource is not specific to Indigenous communities
Money Smarts -AFOA Canada
podcast series
The shared path- First Nations Financial Wellness– Prosper Canada & AFOA Canada
Financial empowerment: Personal finance for Indigenous and non-Indigenous People – Bettina Schneider
Adaptation of openly licensed textbook Person Finance v 1.0 by Saylor Academy
Report on financial health and wealth from the Native Women’s Association of Canada
Housing in First Nations Communities from the Auditor General of Canada
Access to ID:
Access to Identification for Low-Income Manitobans* – Canadian Centre for Policy Alternatives, MB
Research on what can be done to address challenges around ID
Eyeing the ID: Bio-metric Banking for Saint John* – NB Social Pediatrics and the Saint John Community Loan Fund
Identifies access to identification, as well as stringent identification requirements as the most prevalent barriers to receiving services
Beware of One Time Passcode scams with these tips
While cyber criminals are always looking for ways to trick you into revealing information they can use to access your accounts, we have a few simple tips to avoid getting tricked by “one time passcode” scams that you may encounter while attempting to access your accounts securely.
Cyber security toolkit
There are also simple steps you can take to recognize cyber threats and protect yourself. With a cyber hygiene checklist and tips on how to spot common scams, the CBA’s Cyber Security Toolkit can help you protect against online financial fraud.
A guide to the best robo-advisors in Canada for 2022
Robo-advisors first arrived in Canada in the beginning of 2014 presenting young and middle-income investors the option of having their savings passively managed in a bundle of exchange-traded funds (ETFs) matched to their goals and risk tolerance for about a penny on the dollar per year: A perfect set-it-and-forget it solution for people with better things to do. Fast forward to today and the honeymoon atmosphere has dissipated. Against the backdrop of an extraordinarily long-lived bull market in stocks, active management has made a comeback (not least in the ETF space), exotic asset classes like cryptocurrency are on the rise, and new competition is coming from asset-allocation ETFs that do the job of portfolio management all in one security. Suddenly robo-advisors find themselves having to prove their worth anew, all the while trying to establish a profitable business model in a low-margin corner of the investment universe. It’s surprising, really, because amid all the competition their fee structures and value proposition are as good as or better than ever. Investors now must probe deeper in their choice of robo-advisor, asking tough questions around performance, risk and the composition of portfolios. The 2022 survey of the Canadian robo industry shows, they’re not all the same.
8 ways to prepare financially for retirement
This article from OSC provides 8 tips to help you plan for retirement. Transitioning from working life to retirement takes careful financial planning and decision-making – give yourself plenty of time to prepare. Here are some things you can do ahead of time.
Financial wellness tools
The National Disability Institute's Financial Wellness Toolkit is full of free resources for disability service providers, nonprofits, financial professionals and municipalities, including Financial Education Handouts and Quick Reference Guides. This infographic highlights income, banking and credit inequality based on disability, race and ethnicity.
Let’s talk money- seniors edition
With a little preparation, talking about financial matters can help build trust, deepen connections, relieve stress and lead to greater peace of mind. Yet for many people, these conversations can be difficult. In some families, money is just not something you talk about. The same applies to wills, inheritances, senior living, end-of-life care and many more topics that matter most to seniors. Let's Talk About Money: Seniors' Edition -- wants to help you change that. There are tips to help parents talk with adult children and tips for adult children to have meaningful money conversations their parents. The most important thing is to have these conversations early, before there’s a crisis. So let's start talking.Open, honest conversations about money are one of the keys to building a healthy relationship with your family, across the generations.
Investing basics
Whether you’re a first-time investor, thinking of saving for your education, or planning for your retirement, FAIR Canada's investing basics may help you on your investing journey.
English
For frontline staff - Quick tools you can use with clients
Starting the conversation
Here are 7 questions to help you start a conversation about money with your client. Based on what you learn about your clients’ needs, the remaining links on this page to help you find answers and next steps.
Try this coaching readiness checklist to help your client ascertain if they have the time and are interested in receiving financial coaching.
Worksheets & tip sheets
Here are some “go to” worksheets and tip sheets that frontline staff have found very helpful with their clients. They focus on budgeting, saving, and debt management – common FE needs that come up. Try them out for yourself first and see which ones might work for your clients.
The Budget Spreadsheet is an excellent tool for capturing the full picture of an individual’s financial picture. The individual inputs information according to different categories and the tool calculates totals in a summary page to show how much money is left over at the end of the month. [Thunder Bay Counselling]
The Simple budget template is an alternative monthly budget tool clients can use. It includes links to an Income tracking worksheet and Expenses tracking worksheet. [Prosper Canada / Trove]
The Urgent vs Important worksheet can help clients prioritize their spending. This, in turn, can help them save or “find money” for necessary expenses. [Prosper Canada / Trove]
Knowing how to set a SMART goal is important for planning and achieving targets. In the Set a SMART financial goal, clients learn what a SMART goal is and write SMART financial goals that are important to them. [Prosper Canada / Trove]
Making a spending plan is a worksheet clients can use to create a spending plan for each week based on money coming in and out each month. [Prosper Canada / Trove]
Making a debt action plan is a worksheet to help your clients get a handle on their debt. [Prosper Canada / Trove]
Tips for Managing Debt and Bills is a reference sheet you can give clients during tough times when managing cash flow is a challenge.
Prioritizing bills helps clients prioritize what bills to pay when it’s not possible to pay for everything. Note that this tool is from the Consumer Financial Protection Bureau (CFPB), an American government agency and includes a link to their website. Let clients know the information on the website is geared to the US context. [Consumer Financial Protection Bureau]
Online sites and tools
Here are great online tools you can also share and use in your FE work with clients.
Benefits wayfinder [benefitswayfinder.org]
Support with access to benefits is another powerful FE intervention. The Benefits wayfinder is a simple, easy to use, plain language tool that helps people on low and modest incomes find and track benefits they could get. Clients can use it on their own or with your support.
Read the Benefits wayfinder fact sheet to learn more.
Then watch the How to use this tool video. It highlights and demonstrates how to navigate through the key features of the tool.
If you would like additional training on how to support your clients with access to benefits and use the Benefits wayfinder tool in your money conversations, you can sign up for Prosper Canada’s self-directed online course and/or live workshop.
Trove [yourtrove.org]
Trove is a free bilingual website that clients can visit on their own or with your support. Many of the tools you were introduced to above can be found on Trove, along with a wealth of other user-friendly financial tools, worksheets, and education information to help clients take charge of their spending, learn about tax filing and benefits, and manage debt.
Along with a link to the Benefits wayfinder, you can also find these online tools:
- My money in Canada is a website that can help clients build healthy money habits with simple, easy to use learning modules on a range of money topics. The site also includes videos and a financial wellness checklist for clients.
- The RDSP Calculator for Canadians can be used to assess the potential of opening and contributing to a Registered Disability Savings Plan.
For managers - Tools for getting started with financial empowerment
The resources below focus on starting steps and tools to assist in the initial planning and implementation stages for embedding FE. Future phases of the toolkit will share resources for later stage efforts, as well as non-municipal efforts, such as public libraries and health care systems.
Tool 1. Making the case for financial empowerment
For FE to be successful, it’s critical to get buy-in from staff and stakeholders.
Below are great resources to share with key players who are new to FE. They can help you get others quickly up to speed on what FE is and the value of embedding FE as you onboard them or work to build interest in FE in your municipality.
- Prosperity Gateways Primer gives a quick overview of the “what” and “why” of embedding FE into municipal services.
- FE Brochure provides a more detailed introduction to FE and embedding FE.
- Here are three case examples you can use to show the powerful impact embedding FE into municipal services can have:
- Case example: York region
- Case example: TESS
- Case example: Edmonton
Tool 2. Getting started: the internal scan
Take the time to learn about common FE interventions. Then, assess conditions, capacity and considerations in your municipality for providing these kinds of financial help to your clients.
This tool guides you through an internal scan as you envision what embedding FE might look like in your service delivery context. Consider Tool 2: Getting started: the internal scan a starting point that will continue to evolve as you move through the process.
Tool 3. Exploring partnerships: the external scan
Municipalities do not have to deliver FE supports themselves to turn their services into Prosperity Gateways. In many cases, especially at the outset, it may be more cost-effective and less resource intensive to establish referral pathways to other local service providers or to partner with non-profit organizations, foundations, or financial service providers to deliver the financial help to meet your clients’ needs.
Use Tool 3: Exploring collaborations and partnerships to perform a scan of FE services in your local community and identify potential collaborations and partnerships.
Two additional partnership resources are ‘Elements of Integration‘ and ‘Partnership Tip Sheet‘
Tool 4. Designing the initiative: the service blueprint
Having completed an internal and external scan of barriers and opportunities, you are now ready to design an FE initiative to suit your municipality’s context. Designing the initiative is an important phase where you work out the service model, clarify partnerships, and imagine the ideal client experience.
Tool 4: Designing the initiative guides you through choosing the best service delivery model for your context and designing the client and staff journey.
We hope this toolkit will grow and improve with use and feedback. Current ideas for upcoming tools include:
- Understanding your clients’ financial capability
- Building a successful team
- Supporting staff for success
- Setting up effective data collection and evaluation processes
Tool 5. Designing the initiative: a shadowing guide
Tool 5: A shadowing guide can help frontline staff understand the process from intake to service delivery.
Feedback / Suggestions
We’d love to hear your feedback and suggestions for tools that you would find useful. Please email: [email protected].
Learn more about FE
Canadian Publications
Prosperity Gateways: Cities for financial empowerment – Building the case outlines evidence for embedding FE.
Read the report How financial empowerment services are helping Ontarians build financial health for more supporting evidence and personal stories.
Financial Empowerment – What is it and how it helps reduce poverty [national] suggests that FE is a critical missing piece of federal government policy that can significantly boost client outcomes when it is embedded into other programs and services.
Financial Empowerment – What is it and how it helps reduce poverty [Alberta] provides an overview of provincial government action on FE in Alberta. The Alberta government adapted the national document (by the same name) to use in their internal discussions with municipal decision-makers. Create a document that you can use for your internal discussions using this as an example.
U.S. Publications
The municipal integration of FE in Canada is grounded in influential work in the US by the Cities for Financial Empowerment (CFE) Fund. Launched in 2012 in New York the CFE Fund showed that embedding FE strategies into local government infrastructure can have a “supervitamin effect” on public programs, increasing the financial stability of low to moderate income households.
- Read the pioneering article: “Municipal Financial Empowerment: A Supervitamin for Public Programs”
- Learn more about their Financial Empowerment Centers model in this 4-minute video
- Visit their website to see resources and sign up for their quarterly newsletter
- See a three-year evaluation of the model in 5 cities across the US. “An Evaluation of Financial Empowerment Centers – Building People’s Financial Stability as a Public Service”
The Urban Institute examined the cost of residents’ financial insecurity to city budgets in 10 American cities in this 2017 research. Across these cities, the costs range from the tens to hundreds of millions of dollars, suggesting that cities have an economic interest in improving their residents’ financial health.
A report by JP Morgan Chase reviews municipal efforts to integrate financial capability into public services in several US locations in “A Scan of Municipal Financial Capability Efforts.”
French
Pour le personnel de première ligne — Outils rapides que vous pouvez utiliser avec les clients
Amorcer la conversation
Voici sept questions qui vous aideront à entamer une conversation à propos de l’argent avec votre client. En fonction de ce que vous avez appris sur les besoins de vos clients, les autres liens de cette page vous aideront à trouver des réponses et à connaître les prochaines étapes.
Utilisez cette liste de vérification pour aider votre client à décider s’il a le temps et s’il souhaite recevoir un accompagnement financier.
Fiches de travail et fiches de conseils
Voici quelques feuilles de travail et des feuilles de conseils que le personnel de première ligne a trouvé très utiles pour ses clients. Elles portent principalement sur la planification budgétaire, l’épargne et la gestion des dettes — les besoins courants en matière d’AF qui se présentent. Essayez-les d’abord pour vous-même et voyez ceux qui pourraient convenir à vos clients.
La feuille de calcul du budget (anglais seulement) est un excellent outil pour saisir le portrait complet de la situation financière d’un individu. La personne saisit les données selon différentes catégories et l’outil calcule les totaux dans une page de synthèse pour montrer combien d’argent il reste à la fin du mois. [Thunder Bay Counselling]
Le modèle de budget simple est un outil alternatif de budget mensuel que les clients peuvent utiliser. Il comprend des liens vers une feuille de calcul de suivi des revenus et une feuille de calcul de suivi des dépenses. [Prospérité Canada/Trove]
La feuille de calcul Urgent versus Important peut aider les clients à établir des priorités dans leurs dépenses. Cela peut ensuite les aider à économiser ou à « trouver de l’argent » pour les dépenses nécessaires. [Prospérité Canada/Trove]
Il est important de savoir comment établir un objectif INTELLIGENT pour mettre en place et atteindre des objectifs. Avec l’outil Comment établir des objectifs financiers INTELLIGENTS, les clients apprennent ce qu’est un objectif INTELLIGENT et choisissent des objectifs financiers INTELLIGENTS qui sont importants pour eux. [Prospérité Canada/Trove]
La feuille de calcul Comment établir un plan de dépenses est un outil que les clients peuvent utiliser pour créer un plan de dépenses pour chaque semaine en fonction des entrées et sorties d’argent du mois. [Prospérité Canada/Trove]
La feuille de calcul Élaboration d’un plan d’action en matière de dettes est un outil pour aider vos clients à prendre le contrôle sur leurs dettes. [Prospérité Canada/Trove]
Conseils pour la gestion des dettes et des factures est une feuille de référence que vous pouvez donner à vos clients dans les moments difficiles où la gestion des fonds est un défi.
Le classement des factures par ordre de priorité (anglais seulement) aide les clients à déterminer les factures à payer en premier lorsqu’il n’est pas possible de tout payer. Notez que cet outil provient du Consumer Financial Protection Bureau (CFPB), une agence gouvernementale américaine, et comprend un lien vers son site Web. Expliquez aux clients que les renseignements figurant sur le site Web sont adaptés au contexte américain. [Consumer Financial Protection Bureau]
Sites et outils en ligne
Voici d’excellents outils en ligne que vous pouvez également faire connaître et utiliser dans votre travail en matière d’AF avec les clients.
Orienteur en mesures d’aide [benefitswayfinder.org/fr]
L’aide à l’accès aux mesures d’aide est une autre façon puissante d’intervenir en matière d’AF. L’Orienteur en mesures d’aide est un outil simple, facile à utiliser et rédigé en langage clair qui aide les personnes à revenus faibles ou modestes à trouver et à répertorier les mesures d’aide auxquelles elles peuvent prétendre. Les clients peuvent l’utiliser seuls ou avec votre aide.
Pour en savoir plus, lisez la fiche d’information sur l’Orienteur en mesures d’aide. (anglais seulement)
Ensuite, regardez la vidéo Comment utiliser cet outil (anglais seulement). Elle explique et démontre comment naviguer à travers les principales caractéristiques de l’outil.
Si vous souhaitez obtenir une formation supplémentaire sur la façon d’aider vos clients à accéder aux mesures d’aide et d’utiliser l’Orienteur en mesures d’aide dans vos conversations au sujet de l’argent, vous pouvez vous inscrire au cours autodidacte en ligne ou à l’atelier en direct de Prospérité Canada.
Trove [yourtrove.org/fr]
Trove est un site Web bilingue gratuit que les clients peuvent visiter par eux-mêmes ou avec votre aide. La plupart des outils qui vous ont été présentés ci-dessus se trouvent sur Trove, ainsi qu’une multitude d’autres outils financiers conviviaux, des feuilles de calcul et des renseignements éducatifs pour aider les clients à prendre en charge leurs dépenses, à se renseigner sur la déclaration et les avantages fiscaux et à gérer leurs dettes.
En plus d’un lien vers l’Orienteur en mesures d’aide, vous trouverez également ces outils en ligne :
- Mon argent au Canada est un site Web qui peut aider les clients à acquérir de bonnes habitudes en matière de gestion de l’argent grâce à des modules d’apprentissage simples et faciles à utiliser sur toute une série de sujets liés à l’argent. Le site comprend également des vidéos (anglais seulement) et un questionnaire relatif au bien-être financier pour les clients.
- La calculatrice du REEI pour les Canadiens peut être utilisée pour évaluer la possibilité d’ouvrir et de cotiser à un régime enregistré d’épargne-invalidité.
Pour les gestionnaires — Outils pour démarrer avec l’autonomisation financière
The resources below focus on starting steps and tools to assist in the initial planning and implementation stages for embedding FE. Future phases of the toolkit will share resources for later stage efforts, as well as non-municipal efforts, such as public libraries and health care systems.
Outil 1. Argumenter en faveur de l’autonomisation financière.
Pour que l’AF soit un succès, il est essentiel d’obtenir l’adhésion du personnel et des intervenants.
Vous trouverez ci-dessous d’excellentes ressources à faire connaître aux acteurs clés qui ne connaissent pas encore l’AF. Elles peuvent vous aider à faire comprendre rapidement aux autres ce qu’est l’AF et la pertinence d’intégrer l’AF lorsque vous les accueillez ou lorsque vous travaillez à susciter l’intérêt pour l’AF dans votre municipalité.
● L’abécédaire des passerelles pour la prospérité (anglais seulement) donne un aperçu de « qu’est-ce que c’est » et du « pourquoi » au sujet de l’intégration de l’AF dans les services municipaux.
● La brochure de l’AF (anglais seulement) fournit une introduction plus détaillée à l’AF et à l’intégration de l’AF.
● Voici trois exemples de cas que vous pouvez utiliser pour montrer l’impact puissant que peut avoir l’intégration de l’AF dans les services municipaux :
o Exemple de cas : Région de York
o Exemple de cas : Services sociaux et d’emploi de Toronto
o Exemple de cas : Edmonton
Outil 2. Commencer : l’analyse interne
Prenez le temps de vous renseigner sur les types d’interventions courantes en matière d’AF. Ensuite, évaluez les conditions, la capacité et les considérations dans votre municipalité pour fournir ces types d’aide financière à vos clients.
Cet outil vous guide à travers une analyse interne qui vous permet d’envisager ce que pourrait être l’intégration de l’AF dans votre contexte de prestation de services.
Considérez l’outil 2 : Commencer : l’analyse interne un point de départ qui continuera à évoluer à mesure que vous avancerez dans le processus.
Outil 3. Explorer les partenariats : l’analyse externe
Les municipalités ne sont pas obligées de fournir elles-mêmes des mesures d’aides en matière d’AF pour transformer leurs services en passerelles pour la prospérité. Dans de nombreux cas, surtout au début, il peut être plus rentable et moins exigeant sur le plan des ressources d’établir des liens de référence vers d’autres prestataires de services locaux ou de s’associer à des organismes à but non lucratif, des fondations ou des prestataires de services financiers pour fournir l’aide financière répondant aux besoins de vos clients.
Utilisez l’outil 3 : Explorer les collaborations et les partenariats pour effectuer une analyse des services en matière d’AF dans votre communauté locale et identifier les collaborations et partenariats potentiels.
Deux autres ressources à propos du partenariat sont les « Éléments de l’intégration » et les « Conseils pour le partenariat » .
Outil 4. Concevoir l’initiative : le plan de service
Après avoir effectué une analyse interne et externe des obstacles et des opportunités, vous êtes maintenant prêt à concevoir une initiative d’AF adaptée au contexte de votre municipalité. La conception de l’initiative est une phase importante où vous élaborez le modèle de service, clarifiez les partenariats et imaginez l’expérience client idéale.
L’outil 4 : Conception de l’initiative vous guide dans le choix du meilleur modèle de prestation de services pour votre contexte et dans la conception du parcours du client et du personnel.
Nous espérons que cette boîte à outils se développera et s’améliorera avec l’utilisation et les commentaires. Les idées actuelles pour les outils à venir incluent :
- Comprendrela capacité financière de vos clients
- Mettresur pied une équipe performante
- Soutenirle personnel pour qu’il réussisse
- Mettreen place des processus efficaces de collecte de données et d’évaluation
Outil 5. Concevoir l’initiative : un guide d’observation
L’outil 5 : Un guide d’observation peut aider le personnel de première ligne à comprendre le processus, de l’accueil à la mise en œuvre du service.
Commentaires et suggestions
Nous serions ravis d’entendre vos commentaires et vos suggestions d’outils que vous trouveriez utiles. Veuillez nous envoyer un courriel : [email protected].
En savoir plus en matière d’AF
Publications canadiennes
Passerelles de prospérité : Les villes pour l’autonomisation financière — établir le dossier (anglais seulement) décrit les preuves qui sont pour l’intégration de l’AF.
Lisez le rapport intitulé Comment les services d’autonomisation financière aident les Ontariens à renforcer leur santé financière (anglais seulement) pour obtenir plus de preuves et de récits personnels.
Le document Autonomisation financière — qu’est-ce que c’est et comment cela aide à réduire la pauvreté [national] (anglais seulement) suggère que l’autonomisation financière est une pièce manquante essentielle de la politique du gouvernement fédéral qui peut considérablement améliorer les conditions de vie des clients lorsqu’elle est intégrée à d’autres programmes et services.
Le document Autonomisation financière — qu’est-ce que c’est et comment cela aide à réduire la pauvreté [Alberta] (anglais seulement) donne un aperçu de la démarche du gouvernement provincial en matière d’AF en Alberta. Le gouvernement de l’Alberta a adapté le document national (du même nom) pour l’utiliser dans ses discussions internes avec les décideurs municipaux. Créez un document que vous pourrez utiliser pour vos discussions internes en utilisant cet exemple.
Publications américaines
L’intégration municipale de l’AF au Canada est fondée sur les travaux influents réalisés aux États-Unis par le Fonds Cities for Financial Empowerment (CFE). Lancé en 2012 à New York, le Fonds CFE Fund a montré que l’intégration de stratégies d’AF dans l’infrastructure des gouvernements locaux peut avoir un « effet super vitaminé » sur les programmes publics, en augmentant la stabilité financière des ménages à revenu faible ou modéré.
- Lisez l’article pionnier : « Municipal Financial Empowerment: A Supervitamin for Public Programs » (anglais seulement)
- Apprenez-en davantage sur leur modèle de centres d’autonomisation financière (anglais seulement) dans cette vidéo de quatre minutes.
- Visitez leur site Web (anglais seulement) pour voir les ressources et vous inscrire à leur infolettre trimestrielle.
- Découvrez une évaluation de trois ans du modèle dans cinq villes des États-Unis. « An Evaluation of Financial Empowerment Centers – Building People’s Financial Stability as a Public Service » (anglais seulement)
L’Urban Institute a examiné le coût de l’insécurité financière des résidents sur les budgets municipaux de dix villes américaines dans cette recherche de 2017 (anglais seulement). Dans ces villes, les coûts vont de dizaines à des centaines de millions de dollars, ce qui suggère que les villes ont un intérêt économique à améliorer la santé financière de leurs résidents.
Un rapport de JP Morgan Chase passe en revue les efforts déployés par les municipalités pour intégrer la capacité financière dans les services publics dans plusieurs villes américaines dans « A Scan of Municipal Financial Capability Efforts » (anglais seulement).
Introduction to investing: A primer for new investors
Whether you’re new to investing, or new to Canada, InvestingIntroduction.ca can help. Visit the Ontario Securities Commission's refreshed website and find resources to help you make more informed investment decisions and better protect your money. The information is available in 22 languages.
Translated financial terms
The Consumer Finance Protection Bureau has developed resources to help multilingual communities and newcomers in a selection of languages. The translated financial terms are available in Chinese, Spanish, Vietnamese, Korean and Tagalog. This website has many other multi-lingual resources, covering a range of topics from opening a bank account, money transfers, money management, debt collection and many others. Some terms are US based but most are universal.
Retirement budget worksheet
Good financial planning starts with knowing what you spend. Try out this budget worksheet, prepared by the Ontario Securities Commission, to see the difference in your costs before you retire and after you stop working.
Fraud Prevention Toolkits
In 2021, losses reported to the Canadian Anti-Fraud Centre reached an all time high of 379 million with Canadian losses accounting for 275 million of this. Fraud Prevention Month is a campaign held each March to inform and educate the public on protecting yourself from being a victim of fraud. This year's theme is impersonation, and focuses on scams where fraudsters will claim to be government official, critical infrastructure companies, and even law enforcement officials. This collection of fraud prevention toolkits is available in English and French. In English: En Français:
Banking for newcomers to Canada
Banks offer extensive information on how newcomers to Canada can get started in their new country, including checklists, information, financial services and advice. The Canadian Bankers Association has compiled some basic information to get you started including an infographic with features of the Canadian banking system.
Canada learning bond for 18 to 20 year olds
The Canada Learning Bond is money that the Government of Canada adds to a Registered Education Savings Plan (RESP) to help pay the costs of full- or part-time studies after high school. If you are eligible for the Canada Learning Bond and have not already received it in an RESP, you will receive $500 deposited into your RESP, plus an additional $100 for every subsequent year that you were eligible, up to the age of 15. This money can help cover the costs of tuition, books, tools, transportation, and housing. You do not need to put any money into the RESP to receive the Canada Learning Bond. This single page insert tells you everything you need to know to apply for the Canada learning bond. Disponible en Français.
Tools for 2022: Tamarack’s Top 10 Resources Published in 2021
The Tamarack Institute develops and supports collaborative strategies that engage citizens and institutions to solve major community issues across Canada and beyond. Our belief is that when we are effective in strengthening community capacity to engage citizens, lead collaboratively, deepen community and end poverty, our work contributes to the building of peace and a more equitable society. This toolkit contains the top ten resources they published in 2021 including: index of community engagement techniques, the community engagement planning canvas, a guide for community-based COVID recovery, a guide for engaging people with lived and living experience, asset-based community development, a guide for advancing the sustainable development goals in your community and much more.
